Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who we want -

• Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

• Demonstrated proficiency in the repair, maintenance, operation and clinical use of Stryker robotic systems and instruments.
• Knowledge of the surgical orthopedic industry is preferred
• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions. • Independently manage work calendar and travel schedule.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company's financial goals and performance metrics.
• Validate and ensure system is ready for post service clinical use.
• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.
• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN's) as required.
• Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs

• 5+ years of experience - required. Previous experience as a technical field service professional or in a relevant capacity - preferred
• High School Diploma or equivalent - required
• Bachelor's degree - preferred
• Demonstrated high degree of technical knowledge, excellent problem-solving skills, and robust analytical ability - required
• Demonstrated practical interpersonal and communication skills with ability to interact effectively with customers as necessary - required
• Demonstrated knowledge of robotics or highly complex product; knowledge of capital equipment - preferred
• Proven track record of working independently, making critical decisions - required
• Proven multiple project and time management skills - required
• Consistent ability to document and collaborate with colleagues and R&D Engineering on new system fault observations and share best repair action plan - required

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.