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Stryker

Customer Service Internship

Rome, Italy

This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are timely delivered in accordance with the project objectives and implementation plan.

  • The Resource will cooperate with all the major functions of the Operations & Logistics department such as Customer Service Manager, Customer Service Supervisors, Customer Service Specialists, Asset Management, Warehouse, Kit Room to achieve "Best in Class" results for the assigned duties.
  • Ensure all Compliance, SOX, FCPA and other policies and regulations are applied and followed during the execution of the project.
  • Works under immediate supervision reporting to a CS Supervisor or CS Manager.

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Interface Activities:

  • Electronic invoice check on Edicom portal
  • Invoicing order entry on Internal tools
  • Collaborate with CS supervisors and team to support customer alignment and complete EDI integration
  • Support activities in the external portal (Edicom) to manage EDI order flow

Education

  • Requires a high school diploma or equivalent
  • Commercial education as industry or office merchant or any equivalent desirable.
  • Intermediate communication capabilities in English are essential (verbal and writing).

Experience

Desirable:

  • Computer / Microsoft Office / ERP Skills (knowledge of Oracle ERP is a plus)
  • Experience in Customer Service or IT roles is a plus

Competencies & Behaviors

  • Fluency in Italian and English, both written and spoken
  • Excellent communication skills
  • Strong internal drive and motivation to make a difference and add value to an organization
  • Ability to work under pressure
  • Positive, optimistic mindset
  • Can-do attitude
  • Personal responsibility

Client-provided location(s): Rome, Metropolitan City of Rome Capital, Italy
Job ID: Stryker_Combined-INss8sPvdGLO
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Company Outings
    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • 401(K)
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

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