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Storable

Systems Administrator

Remote

Systems Administrator

Storable is currently looking for a Systems Administrator to provide distributed support of Windows and Mac systems and our cloud-based SaaS platforms in use by our 500+ employees spread across the globe. A successful candidate must be passionate about supporting a skilled and dynamic workforce, an effective and empathic communicator, and driven to help develop a world-class IT organization. You will be joining a team whose primary focus is to enable the business to Do More in our remote environment!

What You'll Do:

Customer Service is paramount. The ITOps service desk is the first point of contact for any IT questions across the organization, even if those questions are outside of the purview of what the ITOps team handles. Our team will do the legwork to find the correct answer or the person who can help.

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  • Ensure that new hires come away from onboarding with a 5 star impression of how highly Storable values their joining the company
  • Continually improve the end-to-end process for onboarding and offboarding for all Storable employees
  • Monitor and respond to all incoming tickets to the ITOps service desk
  • Triage any high priority issues and work with the team to resolve more complex issues
  • Continually develop and improve ITOps internal and user-facing documentation regarding policies, procedures, and workflows
  • Participate in technical projects in alignment with organizational goals, including large scale IT migrations related to numerous and ongoing acquisitions
  • Provide support to our deployment of MDM-managed Windows and Mac systems across our 500+ employees spread across the globe
  • Work with our asset management inventory providers to ensure that Storriors have the hardware that they need, when and where they need it
  • Configure and administer software / cloud-based systems / SaaS platforms including but not limited to:
    • Microsoft Azure, Google Workspaces, AWS, Atlassian Products (Jira, Confluence, etc), Slack, Absolute, LastPass, Zoom, PureCloud, OpenVPN, Teamviewer, as well as a host of internal tools
  • Engage in a positive, supportive journey of development within the ITOps team

What you'll need:

  • 2+ years working with macOS deployment and administration
  • 2+ years Windows desktop deployment and administration
  • 2+ years of inventory and equipment lifecycle management
  • Excellent troubleshooting and customer support skills, as well as written and verbal communication skills
  • Able to work in a fast paced, dynamic, remote team environment with self-starting initiative
  • Work outside of normal business hours, including nights and weekends as needed

Bonus Points:

  • Bachelor's Degree in Computer Science or related field or equivalent years of experience
  • Direct experience supporting Google (Google Workspaces), Azure (Microsoft 365), Atlassian (Confluence, Jira, Jira Service Desk), Slack, and Zoom
  • Experience with scripting languages such as Bash and/or PowerShell
  • Cloud based telephony system experience
  • AWS, VPN administration experience

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

  • Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That's why we've built the industry's first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

Benefits and Perks:

  • Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
  • Engage remotely! Since 2020, we've transitioned to a fully remote environment but that doesn't mean we're not connected. We continue to run regular contests, trivia games, and virtual happy hours!
  • Instant-access and flexible vacation. We trust you, so we have a 'take what you need' vacation policy. No waiting to use it or need for accruals.
  • Do More, Be More - company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
  • Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
  • We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
  • Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
  • Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
  • 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
  • Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
  • Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.

Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you're excited about this role but your professional background doesn't perfectly align with the qualifications above, we encourage you to apply. Even if this role isn't the right match, we would love to have your resume on file for future opportunities!

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Job ID: Storable-4814480004
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Mental Health Benefits
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Fertility Benefits
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Work-From-Home Stipend
    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • Financial Counseling
    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Founder led

Company Videos

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