About the Opportunity
At StellaService, we help companies grow through better service. Our suite of software and data solutions include employee engagement tools, real-time customer feedback surveys, and objective performance measurement across online and in-store channels. Together, these solutions enable companies to build brand equity, increase customer advocacy and drive sales.
StellaService is looking for a proven Sales Development Manager to drive outbound pipeline growth by directing and coaching our Sales Development Representative (SDR) team. This new role will report to our Co-Founder and SVP of Global Sales & Service and will be located in our headquarters in the financial district of New York City.
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Responsibilities
- Responsible for the overall performance of the SDR team
- Oversee the daily activities and quota performance management of individual SDRs
- Lead all mentoring and coaching activities to build a high performing lead generation team
- Recruit, hire, onboard, and train new SDRs
- Quickly ramp new SDRs with training, including product knowledge, buyer personas, competition, tools training, and role-plays
- Provide SDRs with a coaching cadence of time management, objection handling, prospecting tactics, and active listening skills
- Establish a library of prospecting resources for the SDR team
- Drive operational excellence through constant process innovation
- Oversee tracking of forecasts and create reports to demonstrate progress
Requirements
- Bachelor’s Degree
- 2+ years in lead generation or sales role
- 2+ years in team management or leadership role
- Deep experience in SalesForce
- Proficient in Excel
- Data-driven approach
- A history of consistently performing above quota in a high tech or SaaS related inbound/outbound sales environment
- Strong collaboration and influencing skills demonstrated through superior communication and presentation skills
Compensation & Perks
Competitive cash comp + bonus; stock options; full (and might I add, excellent) health, dental and vision insurance benefits; gym stipend; unlimited vacation; much much more!
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StellaService is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.