Stella is seeking a Client Success Manager to join our team and help service our roster of enterprise clients using Stella Connect. You will be part of a fast-paced, passionate and dedicated team tasked with growing StellaService at a rapid rate. Ideal candidates will have a strong background in Enterprise Software or SaaS Client Success Management.
Responsibilities
- Ensure client success by increasing adoption, ensuring retention, and satisfaction with key executives at our enterprise clients
- Manage new customer onboarding process, including technical implementation, launch communications, and training
- Manage the renewal of large annual contracts
- Work to identify and/or develop upsell opportunities
- Build and Maintain strong relationships through regular and on-going interaction with senior executives
- Address day-to-day product and data-related questions from clients
- Analyze product usage trends
- Proactively engage with clients to gather feedback and advocate customer needs/issues towards product enhancement
- Mentor junior level Client Success managers
Want more jobs like this?
Get jobs delivered to your inbox every week.
Qualifications
- Bachelor’s degree required
- 5+ years of relevant experience in Client-facing role with SaaS vendor to large enterprises
- Demonstrated experience performing data analysis and managing data sets
- Experience using Salesforce.com or similar CRM platform
- Experience using a Client/Customer Success platform
- Must love multi-tasking
- Exceptional written and oral communication skills
- Self-starter and extremely detail-oriented
- Strong proficiency in Microsoft Excel and PowerPoint
Compensation & Perks
Competitive cash comp + bonus; stock options; full (and might I add, excellent) health, dental and vision insurance benefits; gym stipend; unlimited vacation; much much more!