Client Success Manager (Enterprise)

Stella is seeking a Client Success Manager to join our team and help service our roster of enterprise clients using Stella Connect. You will be part of a fast-paced, passionate and dedicated team tasked with growing StellaService at a rapid rate. Ideal candidates will have a strong background in Enterprise Software or SaaS Client Success Management.


  • Ensure client success by increasing adoption, ensuring retention, and satisfaction with key executives at our enterprise clients
  • Manage new customer onboarding process, including technical implementation, launch communications, and training
  • Manage the renewal of large annual contracts
  • Work to identify and/or develop upsell opportunities
  • Build and Maintain strong relationships through regular and on-going interaction with senior executives
  • Address day-to-day product and data-related questions from clients
  • Analyze product usage trends
  • Proactively engage with clients to gather feedback and advocate customer needs/issues towards product enhancement
  • Mentor junior level Client Success managers


  • Bachelor’s degree required
  • 5+ years of relevant experience in Client-facing role with SaaS vendor to large enterprises
  • Demonstrated experience performing data analysis and managing data sets
  • Experience using or similar CRM platform
  • Experience using a Client/Customer Success platform
  • Must love multi-tasking
  • Exceptional written and oral communication skills
  • Self-starter and extremely detail-oriented
  • Strong proficiency in Microsoft Excel and PowerPoint

Compensation & Perks

Competitive cash comp + bonus; stock options; full (and might I add, excellent) health, dental and vision insurance benefits; gym stipend; unlimited vacation; much much more!



Meet Some of StellaService's Employees

John E.

Co-founder, SVP Global Sales & Services

As a co-founder, John has many responsibilities, one of which is acquiring new clients and new customers for Stella Connect, a product that helps drive and motivate frontline staff employees.

Melissa M.

Chief of Staff to the Global Head of Stella Metrics

As Chief of Staff to the Global Head of Stella Metrics, Melissa works cross-functionally with all the different departments in order to make sure the StellaService team is executing its strategic initiatives.

Back to top