Bilingual Customer Support Analyst (French & English)

As the world's leading sports data and technology company, STATS powers sports. We are trusted by more than 800 clients around the globe to enhance fan engagement and maximize team performance by analyzing sports data from more than 100,000 games a year with unrivaled speed and accuracy. We power sports on and off the field through data feeds, video analysis, sports content and research, player tracking through STATS SportVU®, and customizable digital solutions.

For more information, go to www.stats.com and follow STATS on Twitter @STATS_Insights.
Job Description
What You'll Do:

  • Provide technical support & oversight for urgent issues
  • Manage non-urgent issues, coordinating closely with engineering, account management, technical account management
  • Advocate for customer by pushing for swift resolutions
  • Partner with Account Team to respond to prospect inquiries
  • Execute new customer installations
  • Use your deep STATS product & process knowledge to build exhibits for new customer contracts
  • Become product experts; develop and execute support training programs for support team on boarding
  • Partner with product team and account managers to develop and deliver data feed enhancement announcements to customers
  • Participate in rotating on-call responsibilities to ensure customer complaints are resolved quickly 24/7/365
Skills & Requirements
What You'll Need:
  • Must be fluent in French and English, both verbally and in the written word
  • Bachelor's degree (or equivalent) required
  • 1+ year of experience in a technical client services role/environment
  • Strong project and relationship management skills
  • Excellent oral and written communication skills
  • Ability to organize resources, establish priorities, and manage cross-functional dependencies
  • Familiarity resolving complex customer issues


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