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State of Connecticut

Telephone Operator (37.5 Hour)

Introduction

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.

The Connecticut Mental Health Center (CMHC) is an urban community mental health center with an exceptional 50-year+ tradition of serving individuals with serious mental illness. Founded in 1966, we care for more than 5,000 people a year in a variety of services! We treat individuals suffering from severe and persistent psychosis, depression, anxiety, addictions (including alcoholism, cocaine, and gambling) and those with co-existing mental health and addiction problems.

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We are currently recruiting for a Telephone Operator, Telephone Operators Department, 34 Park Street, New Haven, CT. This position is 2nd shift, full time, 37.5 hours per week 4:00 p.m. - 12:00 a.m.

We participate in a competitive benefits plan that includes healthcare coverage, a retirement plan, as well as, paid time off.

*The entry level compensation rate for these positions shall be ten percent (10%) below the minimum compensation listed on this bulletin for an employee in his/her initial working test period. Upon completion of the initial working test period, the employee shall advance to the minimum (Step 1) of the salary schedule and be paid accordingly.

Please ensure that your application is complete and you have included your resume within the "Resume Tab" of your application. You will be unable to make revisions once you submit your application into the JobAps system. At any point during the recruitment process, applicants may be required to submit additional documentation which supports their qualification(s) for this position. These documents may include performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. You do not have to attach these documents to your application submission.

Should you have any questions pertaining to this recruitment, please contact Andrew Pebley, Andrew.pebley@ct.gov; 860-262-6946.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console or other electronic telephone system and for acting as a receptionist.

EXAMPLES OF DUTIES

Serves as a central answering point for incoming calls; determines caller's needs and transfers caller to appropriate extension; answers telephone inquiries and provides general information regarding activities of the agency; receives and announces visitors and directs them to their destinations; uses telephone to locate persons; performs general clerical duties such as typing, filing, distribution and processing of mail, receiving deliveries, etc.; may staff communications center for agency; may train relief operators; performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of and ability to operate a PBX telephone switchboard, desk console or other electronic telephone system; interpersonal skills; oral and written communication skills; some clerical skills; ability to speak clearly and distinctly in accordance with acceptable English usage; ability to follow written and oral instructions; ability to utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Job ID: connecticut-200214-8700TC-001
Employment Type: Other

This job is no longer available.

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