UX Researcher

    • New York, NY

At Squarespace, we make beautiful tools to help people with creative ideas succeed. UX Researchers work with product owners across our product lineup to guide the direction and influence of research - staying involved with the product teams and training their colleagues as needed to maximize their understanding of and act upon customer needs.

We are trying to find a strategic-minded Senior UX Researcher to help us identify and explore new opportunities, and help design new products. You'll study our user base of approximately two million entrepreneurs, artists, and creative professionals, who inspire us every day.

You are a capable researcher, with diverse and deep experience, blending methods to tell a complete picture of our customers. Our research is mostly qualitative, but we'd love someone to expand our toolkit with quantitative research skills.

You will report directly to the head of the Research team in New York.

RESPONSIBILITIES 

  • Partner with a major area of the business to identify opportunities, influence roadmaps, and ensure that the products we ship add meaningful value to both the user and the business
  • Lead and conduct compelling user research ranging in scale from feature releases to concept explorations
  • Build and nurture partnerships with product managers, designers, data scientists, and engineers
  • Mentor colleagues across the company in conducting customer research, from guerrilla to formalized
  • Advocate for research within the organization and find compelling ways to illustrate your research findings through storytelling
  • Experience researching the entire customer experience and experienced in both qualitative and quantitative methods

QUALIFICATIONS
  • 4+ years experience in user research
  • BA/BS (or equivalent practical experience) in HCI, Cognitive Science, Experimental Psychology or other related fields. Advanced degree preferred
  • Broad understanding of UX research methods, and experience with when and how to apply different methods
  • Experience creating and sharing compelling stories from data, and building relationships across interdisciplinary partners
  • Experience identifying, asking and answering questions that inspire product change
  • A genuine passion for finely-crafted user experiences that are both elegant and usable

About Squarespace

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people - from individuals and local artists to entrepreneurs shaping the world's most iconic businesses - to share their stories with the world. Squarespace's team of more than 1,000 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about.

Benefits& Perks
  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation& paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Retirement benefits with employer match
  • Fertility and adoption benefits
  • Free lunch and snacks at all offices
  • Education reimbursement
  • Dog-friendly workplace in New York office
  • Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base , but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.


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