Lead Program Manager, External Requests

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

As Lead Program Manager for External Requests, you will build out and maintain the company’s external request responses program (XRQ). You will develop program strategy to receive external requests, delegate those requests to the appropriate internal subject matter experts,  notify requisite leadership regarding the request, track the status of response timelines in manner accessible to key stakeholders, provide centralized visibility for cash management, route for review and quality assurance and ensure timely delivery of request responses. This role also may require individual project management.  

You will:

• Develop and execute a program to manage the intake, delegation of, and response to third party requests, including requests from regulatory bodies and partners  
• Develop and execute standards for intake and responses to each class of external requests
• Develop and execute a program to ensure the timely and accurate delivery of all responses to external requests
• Strategically partner with multiple internal teams including Product, Legal, Compliance, Data Science, and Customer Operations, among others
• Manage individual projects by coordinating directly with the company’s internal data teams
• Drive development of our new PMO, including developing and mentoring team members
• Drive consistency and improvement in program management processes and tools for the XRQ team and partner teams (both horizontal layer across all programs, and vertically within individual external request programs)
• Participate in long term team strategy, program management and prioritization, project & program management, and team leadership

You have:

• 5+ years of project or program management experience
• Experience leading program and/or project teams
• Experience building successful large-scale programs 
• Highly organized with the ability to own multiple, concurrent tasks to completion
• Strong verbal and written communication skills, problem-solving skills, and attention to detail
• Ability to work independently but also to lead others in the completion of important tasks
• Experience working with program management tools

Even better:

• Project Management Professional (PMP) certified
• Experience in responding to federal, state and global regulatory inquiries
• Experience in responding to key partner inquiries
• Experience in reviewing audit conclusions and managing recommended changes to business programs
• Experience in the consumer financial services industry 
• Experience working with multinational teams

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.



Zone A: USD $184,100 - USD $225,000

Zone B: USD $174,900 - USD $213,700

Zone C: USD $165,700 - USD $202,500

Zone D: USD $156,400 - USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. 

Learn more about our efforts to promote inclusion and diversity at block.xyz/inclusion

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.