UX Researcher (Full-time, Contract)

The Opportunity

Come join Springboard as our first UX Researcher!

You'll use your combination of qualitative and quantitative skills to help deliver amazing student and mentor experiences; you'll dig into complex problems, analyze data, and deliver actionable insights. You'll have the unique opportunity to be the champion of our students' and mentors' voices, giving our team a deeper understanding of their challenges. You'll also shape our user research strategy, working cross-functionally with other teams to craft engaging features for our users.


You'll join a fun, dynamic learning culture that works on something meaningful. This is a full-time, contract role (with potential to transition to employee status) in the heart of San Francisco's vibrant startup scene.


Your typical day may include:

  • Designing a user research strategy and testing plan from scratch
  • Partnering with Design, Product, Engineering, and Marketing teams to blend research into the product development process
  • Conducting user research studies to explore new opportunities and evaluate current features, by using both qualitative (interviews, exploratory discussions, etc) and quantitative (surveys, usability, etc) research methods
  • Communicating your insights and recommendations to key stakeholders


This job might be for you if:
  • You have a solid research background and portfolio, sharing insightful stories from your research, the impact it had, and examples of how you delivered your research findings to your team.
  • You have a deep understanding of qualitative interviewing and research techniques, with a knack for quickly translating your research findings into valuable, actionable insights for the business.
  • You are an excellent communicator (written and verbal) and a confident presenter.
  • You are great at combining qualitative and quantitative data to inform product decisions.
  • You enjoy collaborating with talented people to help build a one-of-a-kind educational institution.

Meet Some of Springboard's Employees

Catherina L.

Student Success Manager

Catherina is the Student Advising Team Lead, which means she supports not only Springboard students but also her co-workers, providing support, motivation, and accountability.

Paolo C.

Mentor Relationship Manager

Paulo teams up with a 200-person Mentor Team to ensure they have the tools and training necessary to help Springboard students achieve success in courses.

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