Technical Operations Engineer

    • New York, NY

Join SpotX as a Technical Operations Engineer. SpotX, an RTL Group company, is the leading video advertising platform unifying TV and digital video globally.

We are seeking a talented Technical Operations Engineer who can contribute their technical and communication skills to our team. You'll be technical support for Publishers and DSPs where you will work in a fast-paced but casual tech environment with highly talented peers. For this position we are looking for a motivated, detail-oriented individual who isn't afraid to get their hands dirty troubleshooting and providing technical expertise. You will get to work closely with almost all departments in the company, including (but not limited to) our Supply Operations, Demand Operations, Engineering, and Business Development teams. This is a constantly growing team that adapts to what is needed in the company and in the industry, so you will need to be versatile and enjoy taking on new challenges.

How you'll make an immediate impact:

  • Provide technical guidance for the majority of publishers and DSPs
  • Recommend new initiatives to improve client success
  • Assist internal Operations teams with technical inquiries
  • Maintain deep knowledge of SpotX technologies for both publishers and DSPs
  • Triage, prioritize, categorize and resolve production impacting incidents
  • Attend client-facing meetings as the Technical Lead
  • Developing and organizing support documentation
  • Handling issues in tickets via a ticketing system
  • The direct line between Operations and Engineering

What we're looking for:

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  • 1 - 2 years technical support / troubleshooting experience
  • Experience with some of the following; HTML, JavaScript, XML, Python, SQL
  • Ability to translate technical details to any audience
  • Experience in analyzing issues, distilling and communicating their relevant aspects
  • Strong problem-solving/analytical skills, initiative, eagerness to learn, and ability to work independently within a team structure
  • Experience using various web debugging tools, such as Charles, Firebug, Fiddler, Chrome tools, etc.
  • Comfortable at a shell prompt (Any Unix/linux experience?)
  • Understanding of the life cycle of a HTTP request.
  • Flexible personality - must be willing to handle additional responsibilities as assigned or required
  • Understanding of source control (i.e. GIT)

Bonus SpotX'er talents:

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  • Knowledge of VAST, VPAID, ad servers, DSPs, ad exchanges, and SSPs
  • Familiar with some of; JavaScript, PHP, JSON, HTTP, cookies, REST, scripting languages.
  • Experience working with online video, CTV apps, mobile apps
  • Docker or other container platforms

When you join our team, we offer:
  • A fast-paced, innovative company building best-in-class technology from 12 offices around the world
  • A fun, casual, and collaborative culture with a commitment to work-life balance
  • Unlimited PTO (work it out with your team first!), company closed from Christmas to New Years
  • Comprehensive Benefits Package includes Medical, Dental, Vision, 401k matching program and education assistance
  • Free breakfast Fridays, fully stocked snack wall, gym reimbursement, charitable donation matching program

SpotX Core Values:
  • Customer Service, Integrity, Respect, Initiative, Collaboration, Innovation and Adaptability

Visit our About Us page to learn more.

SpotX is a video advertising platform for premium publishers and broadcasters.

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