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Spectrum

High School Intern - Video Repair

Queens, NY

At A Glance

Are you a motivated rising high school junior (class of 2024) in the Queens, NY area seeking a paid internship opportunity?

  • Training is paid and a full-time commitment from July 11 through August 31, 2023 extending on a part-time basis through your final year of high school.
  • Work Hours during training - 10:00 AM to 7:00 PM: Tuesday thru Saturday - 40 hours per week
  • Days Off during training Sunday/Monday.
  • Flexible Part- time work hours after August 31st (4:00 PM - 7:00 PM / Tuesday thru Friday and 10:00 AM - 7:00 PM on Saturday).
  • Pay Rate: 18.50 per hour.

The Spectrum Internship Experience

A paid learning-intensive program for current high school juniors designed to give you essential business insights and hands-on experience.

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You have clear aspirations and are seeking an internship program that will help you meet them. A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

What you can expect in this role

As a Spectrum Intern, you'll learn and perform in a customer service capacity. It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.

It's all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month. After that, you'll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

Required Qualifications
  • Skills/Abilities and Knowledge
  • Ability to read, write, speak, and understand English
  • Ability to handle multiple tasks
  • Organization and time management skills
  • Excellent interpersonal skills
  • Familiarity with PCs, Microsoft Office Suite, and general intranet navigation
  • Ability to work well in teams
Required Education
  • Current Junior in High School with expected graduation in 2024
  • Enrolled in a relevant NYC Public High School in the Queens / Flushing area.
Related Experience
Satisfactory High School performance relative to attendance and grades

Preferred Qualifications
  • Related Work Experience
  • Computer, business or management course completions
Working Conditions
On site @ 4161 Kissena Blvd, Flushing, NY 11355 GGN105 335528 335528BR

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $0.00 to $0.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Client-provided location(s): Flushing, Queens, NY, USA
Job ID: spectrum-335528BR
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Personal/Sick Days
    • Leave of Absence
    • Paid Holidays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
    • Company Equity
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Spectrum.

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