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Director, Regional Operations Center

Madison, WI

Experienced in technical support and knowledgeable in computer science. Able to lead and motivate others. Does this sound like you? If so, then Director of ROC may be the role for you.


At Spectrum, we ensure the delivery of our internet services to more than 32 million customers nationwide. As a Director of ROC, you will be responsible for the direction and oversight of the Regional Operations Center (ROC). Ensure effective support of network reliability, intelligence and provide network change management to promote proactive network augmentations and maintenance to ensure reliability and prompt outage recovery.


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  • Leading and motivating others
  • Making connections throughout the company
  • An open communication flow between peer organizations
  • Being a part of a reliable and supportive team
  • Working with cutting edge communications technology

Having strong leadership skills is important to being successful in this role, as you will lead and participate in professional development for operations center staff to specifically focus on forward looking technical and organizational skills. Your work will ultimately help in the expansion of Charter's growing network.


Required Qualifications

  • Experience: Technical support experience in a network operations center environment of at least eight to ten years, managerial experience of at least five years, Enterprise LAN experience of at least two years
  • Education: Bachelor's degree in Computer Science, Engineering, or Telecommunications preferred or equivalent work experience
  • Technical Skills: Demonstrated knowledge of amplifiers, nodes, power supplies and all other network equipment, demonstrated knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) and Simple Network Management Protocol (SNMP), ability to adhere to local and federal regulations and company policies, ability to prioritize and organize effectively, ability to multi-task using multiple software programs simultaneously, ability to use personal computer and software applications, including Microsoft Office Suite, ability to read general system layouts, ability to work seated for prolonged periods of time, knowledge of mathematics, demonstrated leadership skills, knowledge of workflow management, ability to work independently, demonstrated business planning and forecasting skills, demonstrated analytic, organizational, and problem solving skills, ability to focus on overall strategy of the region, demonstrated team and relationship building skills, ability to analyze data and develop and present data driven reports, ability to document, prepare and present executive level presentations
  • Abilities: Ability to supervise and motivate others, ability to maintain confidentiality, ability to analyze and interpret data, ability to interact and communicate with all levels of management and company personnel, ability to handle and manage multiple projects and tasks, ability to work with others to resolve problems, ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Skills: Leadership skills, interpersonal skills, organizational skills
  • Schedule: Hours will be determined as business needs dictate

Preferred Qualifications

  • Education: Master's degree, industry and vendor specific certifications and training (e.g., NCTI, SCTE)
  • Abilities/Knowledge: Knowledge of company products and services, ability to make decisions and solve problems while working under pressure


  • Dynamic Growth: With opportunities to network with other people in leadership roles, you will be able to grow your talents in a supportive community
  • Job Perks: Great benefits as well as opportunities for overtime
  • Competitive Pay: Generous starting salary
  • Total Rewards: See all the ways we invest in you --- at work and in life

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ENO705 2024-27684 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Client-provided location(s): Madison, WI, USA
Job ID: spectrum-2024-27684
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Personal/Sick Days
    • Leave of Absence
    • Paid Holidays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
    • Company Equity
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Spectrum.