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Spectrum

Associate Engineer - Network Operations Center (Hybrid)

Fenton, MO / Remote

This position is eligible to work in a hybrid work model (combination of in-office and remote days). *

JOB SCOPE

Perform reactive monitoring of all core level telephone, IP and Video elements within network facilities. Also responsible for vendor engagement. Work to provide enterprise-wide Tiered support on converged distribution and access network elements and connections as needed. Under supervision provides support for services and other products.

DUTIES AND RESPONSIBILITIES

  • Responsible for initial triage, escalation, and resolution of network troubles. Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Perform basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
  • Identify, notify, and escalate network issues.
  • Respond to network alarm with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
  • Process equipment return and analysis request for failed hardware.
  • Compose and send outage notifications, alerts and inform a wide audience (including executives) of high-risk network events and major customer-impacting incidents.
  • Act as a technical escalation for the ESM NOC, CB Care, TTM, and Day of Job organizations.
  • Respond to emails from internal groups and external vendors pertaining to a wide range of customer-facing issues.
  • Escalate customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform.
  • Under supervision, manages outage bridges to drive quick resolution to customer-impacting issues. Handles incoming trouble calls.
  • Work closely with engineering, field technicians, marketing and vendors to resolve service issues.
  • Escalate /Resolve network problems/faults to appropriate parties.
  • Tracks and updates problems in the trouble ticketing system.
  • Monitor traffic pattern to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.
  • Identify alarm correlations and appropriate response actions for future automation.
BASIC / MINIMUM QUALIFICATIONS

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  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience
  • Minimum one (1) year experience in a Network Operations Center, Troubleshooting and/or Surveillance environment (includes internships and similar work experience)
  • Must be able to work the following shift: Wednesday thru Saturday from 9PM - 7:30AM
ADDITIONAL JOB REQUIREMENTS
  • Understanding of Network Operations
  • Able to perform job function at competency levels.
  • Capable of effectively working in a team environment, this includes internal / external clients, various operation support groups, vendors, carriers in order to utilize all network tools and resources to resolve the majority of trouble tickets assigned.
  • Basic knowledge of topology, platforms, and protocols for IP, Voice, Video networks, network operations tools such as MARS, Netcool, D.R.U.M., Hammer, Tekmark Provisor, Everstream, WebTop, Remedy, xMatters
WORKING ENVIRONMENT
  • 24 X 7 X 365 Network Operations Center Environment

#LI-AK
#LI-HYBRID ENO345-NOC 333729 333729BR

Client-provided location(s): Town and Country, MO, USA
Job ID: spectrum-333729BR
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Personal/Sick Days
    • Leave of Absence
    • Paid Holidays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
    • Company Equity
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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