Sales Operations Manager

Company Description

We spend a great deal of our time online. Whether it’s for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in siloes – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher’s content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second.

Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights.

The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission:

         Help content creators do more of what they want to do – and less of what they don’t.

Job Description

As a Sales Operations Manager you will work to maximize worldwide sales force effectiveness and manage functions essential to sales force productivity. This will include but is not limited to planning, reporting, forecasting, quota setting and management, sales process optimization, and sales training.


  • Work with the Publisher Services leadership to define effective operating framework for new business, Inside Sales and Account Management including reporting, key metrics, targets, policy and process
  • Own and drive the key operating processes within Sovrn's sales teams including:
    • Forecasting Process / Planning
    • Sales Performance Review Processes / Monthly business reviews
    • Sales Comp and Incentive process
    • Sales Training
    • Continuous improvement
  • Responsible for managing the solutions on the Salesforce.com platform
  • Build and manage sales processes for full publisher life cycle
  • Understand and implement segments of our publisher base through Salesforce analytics
  • Revamp lead qualifying process to result in time saving for each publisher advocate and a more consistent standard for lead quality comparison
  • Work cross functionally with Ad Operations, Data and Demand teams
  • Manage ongoing support requests and administrative needs of users
  • Maintain and apply expert knowledge of Salesforce capabilities and best practices
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity
  • Provide team training and adoption of Salesforce best practices
  • Create and manage custom fields, objects, layouts, list views, triggers, security configuration, complex workflows, and overall system configuration
  • Create and maintain technical and business documentation and training materials


  • 3+ years of experience as a business analyst, financial analyst, or salesforce administrator
  • 1+ years management experience preferred
  • Customer focused centered mindset, with a strong ability to form and maintain customer relationships 
  • Strong understanding of business processes
  • End user experience oriented
  • Detail-oriented, enthusiastic, self-starter with ability to work both independently and in a team environment
  • Team player who works productively with wide range of people and personalities
  • Strong aptitude for effective cross-functional collaboration
  • Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines. Manages time effectively and adapts quickly to changing priorities

Positions Reports to: VP, Publisher Services

Additional Information



Brittany Tartarilla

Back to top