Publisher Support Specialist

Company Description

We spend a great deal of our time online. Whether it’s for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in siloes – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher’s content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second.   

Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights. 

The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission: 

           Help content creators do more of what they want to do – and less of what they don’t.

Job Description

As a Publisher Support Specialist you will be responsible for supporting Sovrn's publishers, Publisher Advocate Team, and Demand Management Team.
  • Support publishers through on-boarding process while coaching the value of Sovrn's industry leading publisher platform, meridian
  • Assist publishers with day-to-day technical and user-interface questions regarding their experience with meridian
  • Provide implementation support to publishers as new functionalities and tools are released to meridian
  • Manage support cases escalated to the AdOperation team; this will include case verification, data analysis, isolation and diagnosis, providing real time resolution when applicable 
  • Collect feedback from publishers on their experience with meridian providing insights to the Account Management and Product teams
  • Coordinate with AdOperations, Product Management and Engineering teams to identify, report, and resolve product issues
  • Authoring, editing, publishing, and maintaining an on-line knowledge base of known issues with methodology for resolution
  • Act as first tier support for account management team
  • Ensure publishers receive best in class service (24 hours response rate or less)


  • Proven problem solving skills
  • Analytical skills with an established approach to quantitative analysis
  • Exceptional spreadsheet skills
  • Strong communication skills with the ability to translate quantitative numbers into recommended actions
  • Ability to work in a fast paced, dynamic environment
  • Experience using client side (browser) debug tools such as firebug or developer tools
  • Organized with ability to work on multiple projects effectively
  • Experience working with html, css, javascript
  • Any SQL exposure a plus
  • Experience with DFP extremely helpful

Positions Reports to: Director, Ad Operations

Additional Information



Brittany Tartarilla

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