Hotel HR Administrative Assistant

Job Description

Modified full-time (30-39 hours per week). Hours will be Monday-Friday with weekends not required but needed if work dictates.

Duties and Responsibilities

  • Coordinate, create, update and maintain all phases of the Halogen Performance Management Appraisal System (assisting with team member support, creating informational tools for team members, reporting on all levels etc.)
  • Participate in Hotel wage surveys with all types of organizations; local, state and national level
  • Conduct Hotel wage surveys within the labor market to determine competitive wage rates company-wide
  • Will coordinate with Southern Management in regard to hotel changes that may include, Job Descriptions and other hotel related policies and procedures for approval
  • Advise team members and management personnel on the interpretation of Human Resources policies, procedures, guidelines and programs
  • Handle all payroll related tasks such as Kronos timekeeper and biweekly sign-off’s, the processing of new hire paperwork with a timely submittal to the People Team
  • Assist current and previous team members in available options regarding Southern Management’s Retirement Pension Funds
  • Analyze and provide advice to Supervisors and Manager on methods and approaches to resolve team member work concerns/issues and the need for compliance
  • Coordinate SMC events/functions for the Hotel team
  • Administrative support to Director/Team as needed
  • Maintain professional and technical work knowledge
  • Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
  • Ensure unresolved incidents are reported to Manager/Supervisor
  • Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Contribute to the team’s success by accomplishing tasks and assisting with projects as needed
  • Maintain knowledge and compliance with departmental policies, service procedures, and standards
  • Availability during peak operating times, ie: Weekends, Holidays and Special Events
  • Work as a team member to ensure our guests have the best possible experience
  • Understand company’s emergency procedures and be able to apply them when necessary
  • Report any incidents, property damage or injuries immediately to Manager/Supervisor
  • Attend department meetings and training sessions as necessary
  • Support Southern Management’s Mission, Vision, and Values
  • Comply with all Southern Management’s policies and procedures
  • Perform various other duties as assigned by Manager and/or Supervisor

Skills Required

  • Must be able to distinguish between policies and procedures, and guidelines
  • Ability to maintain confidentiality when dealing with payroll/salaries and all employment issues on a “need to know” basis
  • Familiar with Labor Laws and assist the People Team with Hotel unemployment cases
  • Ability to multi-task, delegate and job share
  • Excellent written and verbal communication skills
  • Compute basic arithmetic and mathematical calculations
  • Organized and detail oriented
  • Excellent time management skills
  • Excellent interpersonal skills
  • Sound leadership and managerial skills
  • Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
  • Technical knowledgeable and competency in necessary systems and software:
  • [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi,

Meeting Matrix, etc]

Key Performance Indicators

Exhibits the following performance expectations:

o Teamwork

o Dependability

o Communication

o Understands Role, Responsibilities and Job Skills

o Time Management and Planning

o Quality of Work

o Safety

  • Adhere to response time policy
  • Adhere to schedule/work hours
  • Cooperate professionally with other departments to accomplish the goals of the department
  • Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up [as appropriate, within 24 or 48 hours]
  • Work is completed in a timely, professional manner, based on expectations and deadlines
  • Ensures updates of all policies and procedures
  • Projects a professional image with confidence and composure
  • Successful promotion of teamwork within the Hotel
  • Work is completed in a professional manner by the end of each shift

The Benefit of Benefits:

Hourly rate is only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

  • Health and Dental Insurance for you, your spouse and/or immediate family at a remarkably low cost
  • Dollars back on eye exams, lenses and frames
  • Group Term Life and AD&D Insurances
  • A Pension Retirement Plan
  • Leave: paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
  • Short Term Disability Insurance
  • Continuing Education
  • Rental Discounts at our apartment-home communities
  • Uniforms and weekly cleaning services for service team members

At reduced rate additional cost, you can customize your package to include: Long Term Care, AFLAC, MET Life Home/Auto, Section 125, 401K Plan, 401K Roth

Benefit eligibility is dependent on Team Member Status and benefits differ depending on whether your status is full-time (40 hrs/week), modified full-time (30-39 hrs/week), or part-time (1-29 hrs/week). All benefits are subject to cancellation and/or change at any time.


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