Hotel Conference Sales Manager

Job Description

The Hotel at The University of Maryland will be opening in July!!

Duties and Responsibilities

Actively participate in industry related organizations (NACE, MPI)

Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills

Comfortable with hotel site inspections and client presentations

Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate

creative and innovative menus while working closely with Chef on pricing specialty menus Work closely with banquet department on operations and event execution, ability to quickly evaluate

alternatives and decide on a plan of action Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all

banquet event orders generated by the Convention Services Department Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center

Excellent knowledge of computers, specifically Delphi, Word and Excel

Monitor group room blocks and pick up, generate detailed resumes for the operating departments

Ability to work with outside vendors to ensure client satisfaction for all events/groups

Consistently participate in the re-booking of repeat business by having a track record of long term client

relationships Optimize room rental charges

An understanding of both monthly forecasting and the annual budget process

Understand the importance of raising the meeting planner evaluation scores and implement effective

methods to ensure exceeding meeting planner satisfaction Confirm event related information with client. Organize/disseminate information to all departments through

e-mails, memos, event orders, directives, resumes, and rooming lists in a professional and timely manner Build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the

Director of Catering Sales and Executive Chef when special menus are sold Arrange and conduct special events, site inspections, and off-site presentations for potential clients

Regularly attend industry meetings/networking events to obtain new business, and be aware of industry

trends, etc. Create floor plans for the best use of space for each event and to ensure banquet and client are in agreement

prior to set up. (when necessary) Obtain guarantees of F&B events for banquets and kitchen. Must advise if any great deviation in number

occurs, so labor and food cost can be controlled Responsible for sufficiently watching room block and food and beverage covers in order to ensure a more

accurate forecast Yield guest room and meeting space daily to ensure optimum potential through the use of Delphi

Fully knowledgeable of liquor and fire safety laws and regulations

Fully aware of industry trends

Attend departmental communication meetings; staff meetings; BEO meetings, Sales meetings, credit

meetings and Food and Beverage meetings Responsible for following the guidelines/deadlines as detailed in the Conference Services check-list

Responsible for producing Group Resumes on a weekly basis, with all detailed information on the needs of

the group. Communicating this information at the weekly staff meeting Assist in the completion of the Annual Marketing Plan and

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.

Ensure unresolved incidents are reported to Manager/Supervisor Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries

accurately Contribute to the team’s success by accomplishing tasks and assisting with projects as needed

Maintain knowledge and compliance with departmental policies, service procedures, and standards

Availability during peak operating times, ie: Weekends, Holidays and Special Events

Work as a team member to ensure our guests have the best possible experience

Understand company’s emergency procedures and be able to apply them when necessary

Report any incidents, property damage or injuries immediately to Manager/Supervisor

Attend department meetings and training sessions as necessary

Other duties as assigned by Manager and/or Supervisor

Support Southern Management’s Mission, Vision, and Values

Comply with Southern Management’s policies and procedures

Lead by example, be a positive example for team in action and attitude

Encourage effective teamwork

Skills Required

Knowledge of sales skills, revenue management, training, and motivation of peers

Knowledge of hotel features, benefits, and competing hotels within the market

Ability to execute appropriate action plans

Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and

labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance

programs, hospitality law, and long-range planning Ability to work effectively under time constraints and deadlines

Excellent written and verbal communication skills

Compute basic arithmetic and mathematical calculations

Organized and detail oriented

Excellent time management skills

Excellent interpersonal skills

Sound leadership and managerial skills

Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest

satisfaction Technical knowledgeable and competency in necessary systems and software:

  • [Outlook, Word, Excel, accounting software, Visual One, Delphi, etc]

Key Performance Indicators

Exhibits the following performance expectations:

  • Teamwork
  • Dependability
  • Communication
  • Understands Role, Responsibilities and Job Skills
  • Time Management and Planning
  • Quality of Work
  • Safety Adhere to response time policy

Adhere to schedule/work hours

Cooperate professionally with other departments to accomplish the goals of the department

Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties

and follow up [as appropriate, within 24 or 48 hours] Work is completed in a timely, professional manner, based on expectations and deadlines

Performance Appraisals, including Development Plans are completed by due date

Maintain controlled expenses to budget

High Guest satisfaction and meeting attendees feedback per Meeting Scope surveys

Low variance between BEOs ordered and actual

Must meet pre-designated quarterly goals

The Benefit of Benefits:

Hourly rate is only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

  • Health and Dental Insurance for you, your spouse and/or immediate family at a remarkably low cost
  • Dollars back on eye exams, lenses and frames
  • Group Term Life and AD&D Insurances
  • A Pension Retirement Plan
  • Leave: paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
  • Short Term Disability Insurance
  • Continuing Education
  • Rental Discounts at our apartment-home communities
  • Uniforms and weekly cleaning services for service team members

At reduced rate additional cost, you can customize your package to include: Long Term Care, AFLAC, MET Life Home/Auto, Section 125, 401K Plan, 401K Roth

Benefit eligibility is dependent on Team Member Status and benefits differ depending on whether your status is full-time (40 hrs/week), modified full-time (30-39 hrs/week), or part-time (1-29 hrs/week). All benefits are subject to cancellation and/or change at any time.

Meet Some of Southern Management Corporation's Employees

Be-Be H.

Special Projects Coordinator

Be-Be collaborates with teams across the entire Southern Management portfolio to coordinate resident outreach and initiative programs for all communities.

Erica W.

Property Manager

Erica and the outstanding team at Oella Mill dedicate their days to keeping every resident safe, happy, and engaged in their unique historic community.

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