Content Operations Specialist

What's next in music happens on SoundCloud first. As the world’s largest open audio platform, SoundCloud is powered by a connected community of creators, listeners, and curators who share, discover and influence what’s new, now and next in music and audio.

We’re seeking a Specialist to join the Content Operations team in our Berlin office.  

Being a part of the Content Operations team, you will play a key role in establishing and implementing processes and operations with rights holders, labels and artists, building relationships and spreading an understanding of how SoundCloud works.  

Key Responsibilities:

  • Build deep, mutually beneficial relationships with rights holders through clear, friendly and timely communication
  • Represent rights holders and creators operational, process and technology needs internally
  • Create and implement policies and procedures to allow rights holders to best use our unique platform and business model
  • Provide exceptional support for rights holders using the processes you have put in place
  • Work closely with internal teams to manage issues and inquiries from rights holders, labels and artists
  • Lead and manage end-to-end integrations with new rights holders to make their content available on the platform
  • Interface with all relevant teams in developing new features, functions, and tools
  • Constantly evaluate, adapt and refine processes to improve the SoundCloud experience for artists, labels, and rights holders

Required skills and experience:

  • You are passionate about music and audio content
  • You have 2+ years experience in the recording or publishing music industry
  • You have some understanding of intellectual property policies or legal affairs in digital media
  • You are comfortable in XML and common communication processes in digital media
  • You are comfortable with basic SQL to get quick answers and regular reports to support our processes
  • You have experience managing operational relationships and/or digital supply chains
  • You are inquisitive, resourceful, and enjoy the process troubleshooting problems

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