Community Operations Specialist

What's next in music happens on SoundCloud first. As the world’s largest open audio platform, SoundCloud is powered by a connected community of creators, listeners and curators who share, discover and influence what’s new, now and next in music and audio.

We believe that our community comes first -  they're at the heart of everything we do - our goal is to provide people using SoundCloud with the help they need, when they need it. We're looking for someone who is passionate about helping others and a natural problem solver to join the Community Operations Team in our Berlin headquarters on a fixed-term one year contract.

You like to be the one who gets problems solved and you enjoy delving into the technical details to troubleshoot issues, find a resolution and help get reported problems with the site resolved promptly. You value the importance of excellent customer support, and are interested in acting as a passionate internal advocate for our diverse, growing community.

Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English.

You have knowledge of current music, digital and industry trends, and are a passionate SoundCloud user.

Ideally, you've previously worked in a customer service environment and thoroughly enjoyed it - you thrive under the pressure of a fast-growing start-up and you're extremely well organized, with a strong desire to learn. Others describe you as tech-savvy and you are the go-to-person for solving user issues. You're self-motivated (especially when encountering difficult situations), considerate and detail-oriented. You have outstanding written and verbal communication skills in native-level English. Other languages are always a plus. You've got a degree or equivalent under your belt and are OK with working the odd weekend or evening.

If you're excited about working with us to support the SoundCloud community, we’d love to hear from you. Please record a 2 minute audio message and:

  • Introduce yourself
  • Reflect on the points above and tell us why working on the Community Operations Team at SoundCloud is the perfect fit for you
  • Tell us how you can contribute to and improve our customer support framework

Use the timed comments to link us to your profiles on the web (your blog, Twitter, etc). Then apply with your resume and cover letter, including the secret link (http://bit.ly/1SU7BxM) to the recording in your application.

Please note, that due to the high volume of applications we received incomplete applications cannot be considered.

Diversity at SoundCloud:

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us build a social platform and global community where anyone can create, discover, and share sounds. We acknowledge the challenges in our industry, and strive to develop an inclusive culture where everyone can contribute.


See Inside the Office of SoundCloud

SoundCloud is the world’s largest music streaming catalog that helps people share, discover, and influence global music culture. Due to the open, authentic nature of the platform—plus its connected community of listeners, curators and creators—SoundCloud is constantly driving culture and creativity forward while creating new trends. In many cases, what’s breaking or new everywhere else is born on SoundCloud.


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