Technical Support Analyst

About The Role

Do you have the ability to thrive in a fast-paced environment, enthusiasm for solving challenging problems, and a team attitude to roll-up your sleeves and work with others?! We are searching for a highly motivated and experienced technical service professional for our New York City office.

By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services. Recently ranked as one of the fastest growing fintech companies in the Bay Area, we’re over 600+ employees strong. We offer the excitement of a rapidly growing startup with the stability of a seasoned management team.

This is a great opportunity for professionals looking to join an emerging leader, focused on disrupting a huge industry.

Key responsibilities will include

  • Provide day-to-day hands on technical support to employees.
  • Install, configure, and troubleshoot desktop systems and workstations including imaging and installation of necessary software.
  • Setup, installation, and configuration of voice and data equipment on the telephony system.
  • Diagnose and resolve technical hardware and software issues relating to both PC/Mac platforms, printers/copiers/fax machines, Call Center phone system, etc.
  • Must be able to perform troubleshooting on hardware, software and network connectivity issues for individual users and departments.
  • Provide training and technical assistance to users on hardware and software applications at the desktop level.
  • Responsible for managing IT hardware and software inventory.
  • Analyze and resolve moderately complex to complex issues or escalate as needed.
  • Expected to manage multiple requests/projects simultaneously.
  • Report problems with procedures and recommend improvements/efficiencies.
  • Understand security and compliance requirements for the company.
  • Participate in the testing and implementation of new hardware and software.
  • Participate in maintenance to keep systems updated with latest patches.
  • This position is primarily focused on desktop support responsibilities for internal team members.

Minimum Qualifications

  • BA or BS degree.
  • Strong in depth knowledge with telephony phone systems (Avaya, Contractual, Digium, Cisco, etc.)
  • In depth knowledge of Windows and Mac OS systems.
  • Microsoft certifications a plus.
  • Desktop/laptop hardware experience in both PC and Mac environment.
  • 3-6 years or more of relevant work experience in a desktop support role.
  • Superior customer service skills.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to multi-task and work in a fast paced environment.
  • Must be a team player.
  • Must be able to lift 50 pounds.

Benefits

  • Catered lunches, a fully stocked kitchen, and subsidized gym membership.
  • Competitive salary packages and bonuses.
  • A flexible vacation policy allows you to truly relax and reboot.
  • Comprehensive health, vision, dental, and life insurance as well as disability benefits.
  • 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.
  • 401(k) and education on retirement planning.
  • Tuition reimbursement on approved programs, up to $5,250 a year.
  • Monthly contribution to help you pay off your student loans.

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See Inside the Office of SoFi

SoFi was founded in 2011 to offer an innovative solution to the rising problem of student debt. Focused on building a community around traditional financial products, SoFi connects students and recent graduates with alumni and other community investors through school-specific student loan funds. Borrowers save time and money by refinancing their private and federal loans, investors earn an attractive return, and both sides benefit from the SoFi community.


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