Operations Procedure Analyst

An Operations Procedure Analyst at SoFi would be doing the following:

Work with Subject matter experts at SoFi to analyze, develop and update policies and

processes to support our business and ensure accurate Standard Operating Procedures in a

timely manner.

Analyze data from various sources to compile a comprehensive picture of the overall

business operational procedures.

Create mechanisms to help Standard Operating Procedures be increasingly user friendly.

Develop recommendations, and prepare written and oral presentations to senior


Ensure adequacy and accuracy of policy and procedure by applying business knowledge

and data analysis.

Define specifications for policy and procedure and partner with management, product and

the engineering team to develop or improve performance-measuring capabilities.

Develop procedural measurements and analytical tools to improve operations.

Project leadership and involvement.


2-5 years experience in an operational analysis or technical writing position or equivalent

BA/BS Degree strongly preferred

Demonstrated Leadership skills

Strong understanding of knowledge base tools

Strong data & root cause analysis

Strong Microsoft Excel Skills

Ability to provide clear and concise feedback

Excellent verbal, written and reading comprehension

Ability to meet deliverables under tight deadlines

High attention to detail

Proven experience working collaboratively; analyzing, interpreting and summarizing complex data as it relates to business policy and procedure

Experience preparing and presenting reports, gap analysis, trends and recommendations to the team and senior management

Experience with call flow technologies and strategies


You’ll get the perks of a start up – free lunch, flexible time off – while working in a well-funded, profitable and disruptive financial services company. And the benefits also include:

Competitive compensation

Generous paid time off

Medical, dental and vision insurance

401K and commuter benefits

Subsidized Gym Membership

Amazing work environment: subsidized lunch and stocked kitchen

About SoFi

SoFi is a leader in marketplace lending and the largest provider of student loan refinancing, with over $2 billion dollars in loans funded to more than 25,000 members. We’re transforming financial services for ambitious early-stage professionals with student loan refinancing, MBA loans, mortgages, and personal loans. Unlike traditional lenders, our proprietary underwriting approach takes into account merit and employment history to offer unique credit products our members won’t find elsewhere. We offer individual and institutional investors the ability to create positive social impact on the communities they care about while earning compelling rates of return.

See Inside the Office of SoFi

SoFi was founded in 2011 to offer an innovative solution to the rising problem of student debt. Focused on building a community around traditional financial products, SoFi connects students and recent graduates with alumni and other community investors through school-specific student loan funds. Borrowers save time and money by refinancing their private and federal loans, investors earn an attractive return, and both sides benefit from the SoFi community.

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