Socure

Strategic Account Manager

3+ months agoNew York, NY / Remote

Who we are:

Founded in 2012, Socure is the leader in digital identity verification technology for Day Zero and beyond. Our predictive analytics platform applies artificial intelligence and machine learning techniques, with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet, to verify identities in real-time. We have more than 400 customers across the financial services, gaming, telecom, and ecommerce industries, including three of the top five banks, seven top 10 issuers, three top MSBs, multiple tier-one payroll providers, the top credit bureau, and over 75 of the largest and most successful fintechs such as Varo Money, Public, Chime, and Stash. We are funded by some of the world's best investors and entrepreneurs including Accel, Scale Venture Partners, Commerce Ventures, Work-Bench, Sorenson, Citi Ventures, Wells Fargo Strategic Capital, Synchrony, MVB Bank, Santander InnoVentures, and Two Sigma Ventures.

Our trophy case includes numerous industry awards and accolades, including being named one of Forbes America’s Best Startup Employers 2021 as well as the Best New Technology Introduced over the Last 12 months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked #70 on Deloitte’s Technology Fast 500™, getting listed as a Gartner Cool Vendor, and winning Finovate’s Award for Best Use of AI/ML, to name a few!
 
The only way we can further our mission of becoming the single, trusted source of identity verification and eliminating identity fraud is by building the best team on the planet. This is where you come in!
 

What the role is:

We are looking for a Strategic Account Manager to join and be a key member of Socure’s Growth team. In this role, you'll own major financial existing accounts, drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal - and create and implement strategic account plans focused on enterprise-wide deployments of products and services.

What you'll do:

  • Partner with our Direct and Channel Sales Teams to develop, scale, and grow our post-sales Account Management function 
  • Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
  • Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
  • Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs
  • Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections
  • Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
  • Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
  • Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions

What you'll bring:

  • BA/BS required
  • Minimum 8 years experience in Account Management, with at least three years as an Account Manager, or similar role
  • Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners
  • A proven track record of quota achievement and demonstrated career stability
  • Excellent communication and presentation skills
  • Attention to detail, strong organizational skills, and a bias for action
  • A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
  • Salesforce knowledge
  • SaaS background 
  • Analytical capabilities and the ability to tell a story with data

Perks & Benefits: 

  • Competitive base salary
  • Equity - every employee is a stakeholder in our upside
  • Medical, dental and vision benefits for employees and their dependents 
  • Parental leave and fertility support
  • Flexible PTO
  • 401K with company match
  • Stipend to supply your home office
  • Annual professional development stipend 

A Message on COVID-19:

Socure's number one priority is to safeguard the health and well-being of our team members, our families and our communities. During this unprecedented time, we are closely monitoring COVID-19 developments and updating our response plan quarterly. We are regularly soliciting feedback from our employees to help inform our return-to-office strategy. For our team members who loved going into the office, we are looking forward to meeting once again! But until then, we are striving to ensure that Socureans have the resources and support they need to excel from home. This includes a work-from-home stipend so you can build your home office and fun, virtual events so you can continue to feel connected to your coworkers.
 

We are an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job ID: 4003948003