Training Associate

The Customer Training Team at Social Solutions is seeking an energetic, creative, and motivated Training Associate in Austin, TX! If you enjoy creating beautiful training content, conducting customer trainings for nonprofit & public sector clients, and managing our training content library, then this is the job for you!

Duties & Responsibilities:

  • Develop and update written training materials
  • Create, edit, and produce training videos and MicroLearnings
  • Manage a busy schedule of virtual trainings
  • Travel onsite for customer trainings, as needed
  • Achieve proficiency with ETO and Apricot software functionality
Skills & Requirements
  • 1+ year of customer-facing, content development experience, preferably in support or services
  • 3+ years of professional career experience, preferably in software support or services
  • Experience creating technical documentation for a variety of audiences
  • Attention to detail and strong time management
  • Strong written and verbal communication skills
  • Comfort with public speaking, leading, and managing a classroom

  • Experience facilitating classes in-person and virtually
  • Experience producing videos
  • Experience using the following: Access , SQL, Excel, GoToTraining, LMS, Camtasia, Storyline

Why We're Awesome:

At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Social Solutions' software (SaaS) helps some of the most vulnerable human beings in our society. Our software for Nonprofits allows them to spend less time on compliance and more time on ensuring the effectiveness of their service programs for the people who rely on them. Since our software was designed by direct service works for direct service providers, it also helps them to demonstrate impact to stakeholders.

What You'll Get:
  • Amazing coworkers
  • 100% employer paid benefits for employees
  • 8 hours per quarter of volunteer time
  • Company sponsored events and happy hours
  • Career advancement opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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