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Manager, Account Management

3+ months agoChicago, IL

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a Manager of Account Management to join Snap Inc! As a member of the Sales team, you will work in a fun, fast-paced, and fluid environment. Working from our New York or Chicago offices, you will need to bring a creative mindset, detail-oriented focus, and strategic acumen in your approach to building and growing long term business partnerships across brands and their partners. 

  • What you’ll do:

    • Manage a team of Account Managers, coaching functional excellence as defined in roles and responsibilities, supporting new team members in onboarding and building their Snap expertise

    • Collaborate and partner with Account Management leadership and Sales leadership to ensure accounts and teams are resourced to maximize positive impact to the business

    • Identify and proliferate category and/or vertical trends; guiding KPI-driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing strategies for upsell opportunities

    • Build a culture of sharing and disseminate best in class work across the team and broader organization

    • Partner with cross-functional teams (e.g. Sales Enablement, Product Marketing, Ad Support, Analytics, Marketing Science, Creative Strategy) to identify opportunities for training and defining/improving workstreams

    • Identify areas of skill development; partner as appropriate in training efforts

    • Advocate in service of category/vertical product interests; educate the team in the GTM process of new products/features

    • Serve as an escalation point of contact for campaign-related and technical issues

  • Knowledge, Skills & Abilities:

    • Strong mentoring, coaching, and people management skills

    • Ability to work in a fast paced environment and adaptable to changes

    • Ability to lead multiple projects with strong attention to detail

    • Expert understanding of media management, campaign diagnostics and optimization within a biddable auction advertising environment

    • Demonstrated ability to identify and solve problems by analyzing large data sets

    • Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action

    • Impressive relationship building skills and comfortable communicating with senior level executives

    • Ability to work effectively with cross-functional teams and all levels of management

    • Strong presentation and communication skills

  • Minimum Qualifications: 

    • BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience

    • 6+ years experience in digital media space

    • Understanding of advertising performance metrics and ecosystem

  • Preferred Qualifications:

    • 3+ years of experience managing a client services team

    • Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights

    • A passion for Snapchat as a user and knowledge of our ad products

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at

Client-provided location(s): Chicago, IL, USA
Job ID: 39b041618df781c89ceb5ee9b904f00e5d9003491757e7848678c6becb33a4f9