Help Desk Technician

Job Type

Full-Time

Overview

We're SmileDirectClub, and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we're spreading smiles and positivity all over the country.

It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?

SmileDirectClub is hiring a Help Desk Technician to help support and maintain the technology environment for an innovative B2C startup. We are looking for bright, ambitious, and highly capable people that are able to thrive in a fast-paced dynamic environment while working with advanced technologies.

Responsibilities

  • Provide support services to on-site and remote employees with technical problems and information technology issues.
  • Troubleshoot and resolve minor to major hardware, software, and networking issues.
  • Respond to support calls and tickets.
  • Follow all procedures for triage and escalation utilizing support ticketing system.
  • Responsible for timely resolution of problems or escalation on behalf of users to appropriate support teams.
  • Perform new user workstation installations, configurations, upgrades, and basic repairs.
  • Maintain inventory requirements for all end user devices
  • Creating, maintaining and deleting user accounts.
  • Support and troubleshooting of printers, copiers, and other network devices.
  • Assist in identifying resolution gaps within the help desk.
  • Support and maintains effective relationships with end users.
  • Performs other related duties as assigned.


Qualifications

  • Minimum 3-5 years of hands on experience in technology support
  • Relevant certifications such as COMPTIA A+, or ITIL
  • Experience providing end-user technical support in a manufacturing environment.
  • Ability to work on multiple tasks, prioritizing and organizing these tasks to maximize productivity
  • Eagerness to help others in understanding and resolving their technical questions and issues
  • Self-starter with strong communication skills
  • Ability to work independently as well as in a team
  • Eagerness to tackle problems outside your core competencies and learn new technologies as required
  • BS or MS in Computer Science, Information Systems or demonstrated industry hands-on experience preferred
  • Minimum 3-5 years of hands on experience in technology support
  • Microsoft Desktop Support Technology Experience
  • Familiar with Desktop Computer Setup in a Contact Center Desktop Environment
  • Experience with Apple, Microsoft, and Android devices
  • Experience with help desk ticket systems and processes
  • Technical knowledge of basic networking equipment


Company Profile

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.



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