Customer Service Supervisor / Team Captain - Costa Rica

A Customer Service Team Captain has the responsibility to supervise, guide and give the necessary support to team members and team leaders. This leads to executing their tasks properly .

Main responsibilities but not limited to:

  • Communicate changes in protocols and other relevant information.
  • Provide one o one sessions with team members and document feedback
  • Create daily, weekly and monthly status reports (productivity, attendance, systems issues, etc).
  • Special projects and other duties as needed.
  • Payroll and recruitment support.

R equirements
  • Minimum 3 years of customer service experience required.
  • +6 months of experience as a Team Lead or Trainer (Internal Requirement).
  • English proficiency B2+ C1 (Written and Speaking).
  • Analytical skills.
  • Attention to detail.
  • Team player.
  • Conflict resolution skills.
  • Work under pressure.
  • Adaptable to changes.



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