Customer Care Representative
- Nashville, TN
We're SmileDirectClub , and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub , we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we're spreading smiles and positivity all over the country.
It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?
As a Customer Care Specialist, you will represent SmileDirectClub by answering customer's questions, providing key product information, reminder calls, and solving problems in order to ensure customer happiness!
- Go above and beyond for the customer and achieve the "Wow" ranking on management call review evaluations each week.
- Respond to all calls and emails with a sense of urgency.
- Respond to a minimum of 75 emails per day.
- Handle approximately 50 calls per day.
- Ensure every call makes the customer Smile!
- Must be able to work in our Nashville HQ Office
It will really make us smile if you have...
- A self-starter personality that can thrive in the fast-paced environment of a rapidly growing startup company.
- Sales and/or customer service experience
- Associate's degree or higher, preferred
- Ability to communicate clearly and effectively, both oral and written
- Proficient typing and computer skills
- Excellent accuracy and attention to detail
- A 'Team Player' attitude
Benefits of Joining the Club
- Medical, Dental and Vision Insurance
- 401K with match
- Aligner and Whitening Benefit
- Collaborative work environment and positive culture
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub? Link here.
- What are our customers saying? Link here.
- What is a SmileShop? Link here.
- What is our culture like? Link here.
- How do we celebrate your team members? Link here.
Back to top