Consumer Insight Coordinator

We're SmileDirectClub, and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we're spreading smiles and positivity all over the country.

It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

SmileDirectClub is looking for a Customer Experience Coordinator to join our growing team. We are looking for someone to understand the SDC experience from start to finish, particularly around our SmileShop locations - strategically thinking of and executing on proposed changes to improve the experience of our customers.

Responsibilities:

  • Work with Google, Apple Maps, Waze, and other wayfinding platforms to get the most accurate information in front of our customers.
  • Test multiple platforms to confirm accuracy of each location, including pins, images, and other wayfinding tips.
  • Collaborate with the SmileShop team to understand customer feedback and act quickly to make changes that better service our customers.
  • Help create a seamless experience from the time a customer books a SmileShop scan to the time they arrive for their appointment.

It will really make us smile if you have...
  • Experience working with Google, Yext, and other wayfinding platforms
  • Experience in QA or customer experience
  • Naturally curious
  • Can-do attitude with the belief that small findings can make a large impact
  • A team player who enjoys collaborating and communicating with different members of the team
  • Highly motivated self-starter


Benefits of joining the club:
  • Medical, Dental and Vision Insurance
  • 401K with match
  • PTO
  • Aligner and Whitening Benefit
  • Collaborative work environment and positive culture

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.

Want to learn more about us?

Check out https://smiledirectclub.com

Hear what our customers are saying:

See what our SmileShops are all about:


Meet Some of SmileDirectClub's Employees

Kayla S.

SmileGuide

Kayla has been promoted to a SmileGuide, where she welcomes customers to Nashville SmileShops and guides them through the scan process—the first step to getting a smile they’ll love.

Dave H.

VP of Talent Acquisition

Dave and his team scout the country for passionate, smart, and driven employees who identify with the company mission of empowering transformation.


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