Client Development Manager (Account Executive)

Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. You will have a history of performance in quota attainment and developing customer accounts. This important role is part of the Commercial Sales team and is based at Smartsheet in Boston, MA and reports to a Manager, Commercial Sales. 

Responsibilities

  • Achieve revenue targets by exceeding sales quotas by running a full cycle sales process
  • Develop and strategize account plans with members of other Smartsheet teams
  • Manage strategic sales motions alongside transactional, high-volume opportunities
  • Conduct needs assessment calls with specific prospects
  • Schedule online product demonstrations
  • Ensure Smartsheet success in the retention and growth of account revenue
  • Partner with customer success in maximizing the value of Smartsheet solutions
  • Consult with clients in defining collaboration goals, success criteria and program strategy to ensure the customer perception of value that leads to sales renewal and expansion
  • Exceed quotas using a formal understanding of Solution/Consultative Selling
  • Manage your book of business for expansion and up-sell opportunities; partner and grow client relationships
  • Be the subject matter expert of Smartsheet and develop in-depth knowledge of product and service offerings
  • Provide support to customers and prospects
  • Maintain accurate and up-to-date forecasting and pipeline management

Requirements

  • 3+ years of SaaS full cycle sales experience exceeding quota
  • Experience managing customer relationships and maintaining relationships in a B2B environment
  • Sales experience in a technology oriented field
  • Must know how to use each stage in the sales cycle to promote the sale
  • Work with multiple functional departments and roles to manage customer life cycle from implementation to renewal
  • Excellent ability in analyzing the opportunity for cross-sell and up-sell potential within existing books of business
  • Experience prospecting and managing a designated territory to maximize revenue growth
  • Effectively investigate accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization
  • You deal well with pressure; remain optimistic and persistent, even under adversity
  • Manage excellent interactions both internally and externally with senior level corporate management
  • Familiarity of CRM software packages and proficiency in Microsoft Office products
  • Passion for working with new technologies and new technical concepts
  • Bachelor’s degree or the equivalent combination of other post-secondary education

About Smartsheet

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

Culture:

Smartsheet is a place where people love what they do and are empowered to make an impact everyday. We support one another and achieve our goals as a team, not as individuals. Each person, at every level, gets to have an impact.

Perks & Benefits:

  • 100% employer-paid medical, dental, and vision coverage for full-time employees
  • Equity - Restricted Stock Units (RSUs) Equity with all offers
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match (50% up to 6%, effective May 1st) to help you save for your future
  • Monthly stipend towards your commute to work
  • 15 days PTO to start, plus Flexible Sick Leave
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
  • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!


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