Business Operations Manager

3+ months agoBellevue, WA

Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact— so the enterprise, organizations, teams can compete in a transformed world.

Smartsheet is looking for a Business Operations Manager to help leaders across the business increase our effectiveness as a company. The Business Operations team works cross-functionally to manage an effective rhythm of the business, analyze business performance and surface insights, identify and recommend ways to improve our top and bottom line, and steer strategic projects. 

In this role, you will have high visibility and involvement in important strategic and operational initiatives that span teams across Smartsheet. Example projects the team has been involved in include helping to define Smartsheet’s international expansion plans, effectively capturing ROI to inform decisions on new investments, and coordinating our annual planning processes. 

You can be based in our offices in Bellevue, WA or Boston, MA or remote.

You Will:

  • Solve key strategic questions through both quantitative and qualitative analysis 
  • Increase Smartsheet's understanding of what drives our growth and profitability and proactively identify key risks and opportunities for the business
  • Steer the development of proposals for new initiatives and define and track key metrics to assess their performance
  • Manage regular reporting on business performance, including identifying key gaps and emerging trends and surfacing these insights to leadership
  • Gather and analyze data on key business performance questions. Partner with other teams to frame issues, develop hypotheses, and turn insights into actionable go-forward plans 
  • Support our annual planning and OKR processes

You Have:

  • 6+ years of experience in management consulting, corporate strategy, analytics, business operations or similar role within a technology company
  • Ability to think across multiple dimensions of the business (marketing, sales, product, etc.) and work cross-functionally to drive projects to completion
  • Shown an ability to work through complex problems and draw meaningful insights using data. Strong data analysis skills including experience working with large data sets and building models 
  • Strong understanding of SaaS business economics
  • Excellent communication skills including the ability to present complex ideas and recommendations clearly and succinctly and influence decisions 
  • Proficiency in data analysis tools including Tableau and SQL is desired

Perks & Benefits:

  • 100% employer-paid medical, dental, and vision coverage for full-time employees
  • Equity - Restricted Stock Units (RSUs) Equity with all offers
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible PTO 
  • Teleworking options from any registered location in the U.S. (role specific)
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
  • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! 

Job ID: 2714990