Senior Systems Administrator

Smartronix, Inc., is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering.
Smartronix is seeking to hire a Systems Administrator to provide Tier 2 Service Desk support for a large scale government program under a robust ITIL v3 based Service Delivery model.
Responsibilities Include:

  • Review and approve all technical documentation created by Field operations team administrators.
  • Provide service level tasking to the Tier II support team and provide weekly status on activities accomplish for the team.
  • POC for all complex issues needed to be escalated to level III system engineering team.
  • Work with vendors in resolving complexed problems and provide documentation supporting root cause issues.
  • Delivering assistance and complex support to users to include subject matter expertise on supported software applications to include hardware and software technical assistance and service requests from the Tier 1 level.
  • Utilizing state of the art diagnostic tools and monitoring systems to communicate and lead efforts to bring critical systems back online for end users.


Required Skills
  • In-depth knowledge of Windows server 2008/2012 server, IIS, JAVA and PKI implementations
  • In-depth knowledge of VMWare ESX
  • Ability to create and edit technical documentations which includes System Operations guides
  • Working knowledge of HTML, XML, scripting/programming languages such as Java or JavaScript
  • Ability to apply networking concepts such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)
  • Experience using ITSM Ticketing systems (Remedy, ServiceNow, JIRA) and application monitoring tools
  • Ability to ramp-up quickly and learn new applications from both business and technical aspects
  • Ability to problem solve complex user issues with minimal information
  • Ability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance
  • Possession of excellent oral and written communication skills
  • Proven customer service skills
  • Ability to travel
  • Must have an active secret


Required Experience
  • 5-7 years preferred experience in Windows server administration support
  • Previous experience with Windows 2008 & 2012, Cisco UCS, VSPhere/VMware and Active Directory
  • Strong communication and customer service skills
  • Ability to work independently
  • Must have the ability to keep information confidential
  • Must be able to travel out-of-state to project sites (very occasional)
  • Must be able to work early morning or late evening as required by manager
  • Security+certification


Level of Education High School/Equivalent

Travel Requirements Up to 25%

Clearance Level Required 04. Secret

US Citizenship Required Yes

Category Information Technology

Position Type Full-Time/Regular


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