Helpdesk Specialist

    • St. Inigoes, MD

Smartronix, LLC, is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering. Smartronix, Inc. has an opening for a Helpdesk Specialist. The candidate will provide support to a government engineering division located, NAWCAD, St. Inigoes, Md.
Candidate will work as part of an integrated team in support of a Department of Defense (DoD) network. The Helpdesk Specialist will engage in all activities including but not limited to: active directory administration, providing technical assistance in person and on the phone, printer maintenance, cable infrastructure and hardware and software troubleshooting. The employee will engage heavily with customers who are located both on- and off-site. Employee will be required to work monthly network outages. This position requires on-site work in St. Inigoes, MD.

Smartronix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Required Skills Excellent time-management skills.
Self-motivated to work independently and collaborate with others.
Excellent communications and customer service skills.
The ability to multi-task within a fast paced environment, perform independent research on DoD requirements and candidates need to work well in a team oriented environment.
An active SSBI clearance is required at time of hire.

Required Experience High School diploma or equivalent.
1-2 years desktop support experience required to include at least one year of Active Directory experience.
Candidate must be DoD 8570 IAT II compliant at the time of hire.

Level of Education High School/Equivalent

Travel Requirements Negligible

Clearance Level Required 07. SSBI

US Citizenship Required Yes

Category Information Technology

Position Type Full-Time/Regular

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