Helpdesk Specialist

    • St. Inigoes, MD

Who we are:
Smartronix is a U.S. based, highly regarded information technology (IT) and engineering solutions provider specializing in Cloud Solutions, Cyber Security, Systems Integration, Worldwide C5ISR and Data Analytics, and Mission-Focused Engineering. Founded in 1995 and headquartered in Maryland, Smartronix has more than 10 operating offices with approximately 800 employees at strategic locations worldwide. Across today's demanding and ever-changing technology and warfare landscapes, we continue to provide innovative, secure, and agile solutions that transform and modernize operations and contribute to our national security and well-being.

Who Are Our Employees?
Our employees are encouraged to think big and collaborate every day. We ensure that each employee is not only aware of our strategic vision; they are a part of it. This is because we know that our employees are critical components to the company's ever-growing success. Committed to ensuring the highest levels of customer satisfaction, Smartronix is structured around the programs and technologies we support to provide optimal and seamless operations. Due to our talented workforce, we have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.

Who we are looking for:
We are looking for a Helpdesk Specialist to provide support to a government engineering division located, NAWCAD, St. Inigoes, MD.
Candidate will work as part of an integrated team in support of a Department of Defense (DoD) network. The Helpdesk Specialist will engage in all activities including but not limited to: active directory administration, providing technical assistance in person and on the phone, printer maintenance, cable infrastructure and hardware and software troubleshooting. The employee will engage heavily with customers who are located both on- and off-site. Employee will be required to work monthly network outages. This position requires on-site work in St. Inigoes, MD.

Required Skills Excellent time-management skills.
Self-motivated to work independently and collaborate with others.
Excellent communications and customer service skills.
The ability to multi-task within a fast paced environment, perform independent research on DoD requirements and candidates need to work well in a team oriented environment.
An active SSBI clearance is required at time of hire.

Required Experience High School diploma or equivalent.
1-2 years desktop support experience required to include at least one year of Active Directory experience.
Candidate must be DoD 8570 IAT II compliant at the time of hire.

Level of Education High School/Equivalent

Travel Requirements Negligible

Clearance Level Required 07. SSBI

US Citizenship Required Yes

Category Information Technology

Position Type Full-Time/Regular

Smartronix is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation. Smartronix is an Equal Opportunity/Affirmative Action employer.

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