Senior Manager, Solutions Engineering

Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack values are woven into the fabric of all we do. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same.

We are looking for a dedicated Solutions Engineering Manager to join our fast-growing team in our Dublin International HQ. Our team works closely with account executives and high-priority customers to enable Slack as a platform where work happens. As the product experts, we have a deep understanding of the Slack platform, handle tough objections, and lead successful evaluation cycles to gain product fit consensus.

You are driven, curious, intelligent and deeply passionate about your craft. You will build and run a diverse team of talented solutions engineers based in Dublin and London looking for mentorship and help growing their careers. In addition, you will remove barriers to customer adoption of Slack and collaborate with the broader leadership team. This is a demanding role that requires strong leadership, priority management, and interpersonal skills.

You will implement solutions to inefficient processes and workflows, and contribute to meeting organizational goals. You will need to communicate effectively across multiple departments and have the ability to shift gears at a moment's notice.

Responsibilities:

  • Directly support a team of solutions engineers that have fun winning together
  • Support ongoing growth and development including recruiting, hiring, training and mentoring
  • Partner with sales leadership and other cross-functional teams to drive ARR on key accounts and prioritize where Slack invests its resources
  • Coach the team towards attaining key performance metrics and goals
  • Help define the key value propositions we communicate to customers
  • Identify product and technology gaps with customers and present a point of view to Slack’s product and leadership teams
  • Work with your team to discuss, plan and implement process improvements

Requirements:

  • 8+ years of technical pre-sales experience preferably within a SaaS organization
  • 4+ years of management experience preferably within a SaaS organization
  • Solid understanding of Enterprise SaaS applications and collaboration technology
  • Excellent coaching, writing, discovery and presentation skills
  • Strong track record of defining and executing against key performance indicators
  • Ability to build trust and rapport with cross-functional partners
  • Ability to challenge team members and be challenged to achieve team goals
  • Enthusiasm for increasing customer happiness and deepening customer relationships
  • Comfortable and willing to be a hands-on contributor
  • Bachelor's degree required

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