Senior Manager, Product & Platform Analytics

Our Strategy & Analytics team works on global, cross-functional projects that are at the heart of what we do at Slack. As the leader of the Product & Platform Analytics team, you will deliver data and insights that drive decision making, execution and investments for our product initiatives. The role will be responsible for both building and leading a high-performing team, and also delivering a crisp data narrative around our customers and product usage. Success requires analytical savvy, problem-solving sophistication, a willingness to roll up your sleeves and a dedication to make the highest impact possible. We are looking for someone that can think on their feet and thrives in a dynamic environment.

We are a lean team, which will provide you opportunities to present directly to our senior leadership team. Your impact will be felt immediately!

Responsibilities

  • Set a compelling vision and prioritize work based on business partner objectives and overall goals
  • Lead a high-performing, high-throughput team of talented Analysts, while driving professional development goals of the team
  • Partner closely with our Product leadership team to influence planning and prioritization
  • Synthesize business insights and communicate a data narrative around product usage, tying this into the overall Slack strategy
  • Work with the team to manage the end-to-end process: scope projects, build pipelines and datasets, synthesize results, craft automated dashboards/bots, and communicate an informed recommendation. Jump in when needed!
  • Partner closely with the Research team, and when appropriate, align roadmaps and collaborate on projects to answer complex questions
  • Build partnership and alignment with our data cross-functional partners, including Data Engineering and Business Intelligence, to author and develop core data sets and empower operational and exploratory analysis
  • Play an active role in building a best-in-class team, with a responsibility to contribute best practices and serve as a role model
  • Communicate solutions confidently and effectively across Slack
  • Build a consultative relationship across the product organization

We strive to build a culture that stabilizes our values and have high standards of execution. We require someone who can:

  • Be humble, hardworking and collaborative in order to connect with the team and throughout the business
  • Remain focused while working across a wide variety of projects
  • Simplify huge data sets, complex problems and extract insights with frameworks and analyses

Requirements

  • 8+ years of data analytics work experience and 2+ years of management experience
  • A proven track record of using quantitative analysis to impact key decisions
  • Ability to build clear and concise presentations, and communicate effectively with managers and executives
  • Experience dealing with unstructured business issues and successfully leading teams to resolve these issues
  • Experience writing SQL queries and working with large data sets
  • Strong project management skills
  • BA/BS degree. Graduate degree a plus

Bonus Points

  • You use Slack and love emojis
  • 2+ years of management consulting
  • Degree in Computer Science or related quantitative field
  • Understanding of statistical analysis, experience with packages, such as R, MATLAB, etc.

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