Senior Manager Customer Communications

Slack brings all the pieces and people together so you can actually get things done. We provide a transformative experience and we care deeply about how our customers relate to our brand, and our product. This Senior Manager of Customer Communications will build programs that share these successful customer stories with the world. We seek a skilled professional to create thoughtful, customer integrated public relations and communications campaigns. This position will offer the opportunity to drive impactful programs that both inspire and influence.  


  • Partner closely with Slack’s Sales and Marketing teams to select compelling customer stories and build thoughtful narratives of how real teams in companies big and small use Slack to get work done
  • Foster relationships with customers and users to bring stories to life
  • Select appropriate earned and owned outlets to share these pieces with the world
  • Proactively seek speakership opportunities
  • Build relationships with key vertical, technology and business press


  • 10-12 years of experience within public relations or communications
  • A love for storytelling in a simple, thoughtful, and visual manner
  • Success in developing and executing compelling communications programs
  • Demonstrated ability to work in a fast-moving startup environment
  • Strong existing relationships technology and business press
  • Excellent written/verbal communication and critical thinking skills
  • Self-starter with a proven ability to multitask, prioritize and work with all levels and departments within an organization

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