Learning Content Specialist

Are you passionate about writing educational content, with an eye for engaging design? Do you want to reinvent how people learn to use software? Do you love a challenge? We want to talk to you!

Slack is looking for a Learning Content Specialist to join our User Education team. This team builds interactive learning programs to give customers the tools they need to transform the way they work. You’ll be writing compelling new curriculum and improving existing content.

Our ideal candidate will have a talent for explaining complex concepts simply and succinctly, be familiar with metrics used to track the impact of learning programs, and be able to think about user education strategically. They’ll have a passion for writing great content, and work with team members across our organization to design learning that meets the needs of customers across many roles and  industries.

Responsibilities

  • Write and produce delightfully helpful training materials  for Slack’s customers that are interactive, innovative and effective
  • Keep all training content up to date and ensure the training content roadmap is is aligned to the highest value product features
  • Measure content effectiveness and rewrite/rework content based on results
  • Work closely with other members of the Customer Experience team to ensure that customers get the best support possible

Requirements

  • You have substantial experience writing, managing, and facilitating curriculum in online spaces. You know how to do it well
  • You love writing and enjoy spending your time crafting content that is “just right”
  • You’re an expert in adult learning theory
  • You’re a strong, confident, and exacting instructional designer. You make design decisions that result in engagement and retention for adult learners
  • You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others
  • You love to experiment, and are comfortable with the unknown
  • You possess a strong sense of urgency in driving projects to completion
  • You work well with others, especially those who think differently from you
  • You know when something is over your head and aren’t afraid to ask for help
  • Previous experience writing training content for software products
  • College degree or equivalent professional experience in adult learning required
  • Basic knowledge of HTML and CSS
  • Light image editing skills
  • Perspicuity in all things

Meet Some of Slack's Employees

Gina J.

Sr. Customer Success Manager

Gina works with Slack’s clients at a high level to ensure that they’re getting the most value from the product and having a positive experience overall.

Joann A.

Director, Application Engineering

Joann is responsible for running a team of twelve Slack Application Engineers. She works hard to support them in their positions and career trajectories and ensures that they have everything they need to build awesome products.


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