Identity Tech Lead

Do you have a knack for solving complex technical issues and a way with words? Do one or more of the following sound familiar?

  • You know (and love) the differences between LDAP, AD, and SCIM.
  • You have a preferred IDP but you don't find it important to be selective
  • You brought companies out of the stone age with SSO solutions
  • You lead projects involving both technical and non technical folks
  • You have an empathetic desire to help your fellow humans work in a simpler, more pleasant and more productive fashion.

If so, we may have just the opportunity for you.

As an Identity Tech Lead at Slack, you will not only assist our customers with their particularly complex computing and user identity issues, but also play a critical role in elevating the Customer Experience and Engineering teams. You will build strong cross organizational relationships as a means to lead projects that improve the development, functionality, and implementation of Slack as a whole. This is challenging role that is critical to the success of our customers and the entire CE team.

Responsibilities

  • Effectively resolve escalated customer inquiries in a considerate and timely manner
  • Communicate with CTOs, Engineers, and IT Administrators over best practices on the deployment, utilization, and maintenance of Slack and SSO via tickets, email, and phone
  • Contribute to the ongoing learning of the CE team by sharing knowledge through mentorship, collaboration, and documentation
  • Gather metrics on customer/CE reports and influence Engineering project efforts
  • Partner with team leadership to ensure the scalability of the CE team through managing tooling, testing systems, and staffing

Requirements

  • You are self-directed and comfortable seeking solutions to big-picture objectives in the absence of explicit directives.
  • You exhibit creativity, follow-through, and commitment to excellence in your work and receive constructive feedback gracefully.
  • You are skilled at explaining technical concepts succinctly and clearly to customers, engineers, and to non-technical team members.
  • You have a strong understanding of impact to large business when something goes down, and commitment to seeing issues through to resolution. You're able to maintain confident demeanor and excel under pressure in a rapidly changing environment.
  • College degree in Computer Science, Network Engineering, or Information Technologies
  • IT certification from an industry standard offering (Microsoft Certified Professional, CompTIA, Citrix)

Technical Requirements

  • You have deep knowledge of Single Sign On systems. You are fluent in using a variety of troubleshooting tools to diagnose issues at both the client and server levels.
  • You are familiar with fundamental networking knowledge
  • You are well versed in at least one major identity provider (Okta, OneLogin, Microsoft Azure).
  • You are well-versed in Windows, Mac, and Linux operating systems, including advanced knowledge of system preferences and a familiarity with using the command line in each system.
  • You are able to install and maintain several OS versions and configurations for customer replication.
  • You are familiar with logging and metrics systems such as Logstash and Grafana

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