Head of Global Solutions Engineering

Our Solutions Engineering team works with high-profile companies that are looking to validate Slack as their primary means of communication. Our team’s top priority is partnering with customers to enable Slack as a platform where work happens.

The Head of Global Solutions Engineering is a vital part of the management team for Slack’s broader sales organization. As the global Solutions Engineering leader, you will drive success as a vital part of the management team for Slack’s broader sales organization. This is a demanding role that requires strong leadership, priority management, and communication skills. Not only will you be directly responsible for removing barriers to adopting Slack, you will have a team of talented individuals looking for your guidance to help them reach their goals and grow in their careers. You will implement solutions to inefficient processes and workflows, and contribute to meeting organizational goals. You will assist in interviewing, training and onboarding of new hires and serve as a point of contact for any issues affecting your team. You will need to communicate effectively across multiple departments and have the ability to shift gears at a moment's notice.

Responsibilities

  • Drive the global Solutions Engineering strategy
  • Manage a team of managers that wins together, has fun and lives the Slack values
  • Coach, train and develop a team of solutions engineers
  • Partner with Sales leaders on key accounts to drive ARR
  • Prioritize where we invest our resources and efforts
  • Drive the team towards key performance metrics and goals
  • Help define the key value propositions we pitch to customers
  • Identify product and technology challenges for our customers and present summaries to Slack’s leadership
  • Work with your team to discuss, plan, and implement process improvements

Qualifications

  • 10+ years of technical pre-sales experience preferably within a SaaS organization
  • 4+ years of management experience preferably within a SaaS organization
  • Solid leadership experience and an understanding of the dynamics involved in team leadership
  • Excellent communication skills both with customers and within an organization
  • Strong track record of defining and executing against key performance indicators
  • Ability to build trust and rapport with cross functional partners
  • Ability to challenge team members and be challenged to achieve team goals
  • Proactive interest to increase customer satisfaction and deepen customer relationships
  • Comfortable and willing to be a hands-on contributor
  • Experience with enterprise SaaS vendors preferred
  • Bachelor's degree required

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