Enterprise Training Lead

Can you make learning interesting and exciting? Are you an organized trainer who thrives when designing learning? Do you love a challenge? We want to talk to you!

Slack is looking for a training lead to work closely with our services team. For this role, we’re looking for a commanding learning experience designer with outstanding facilitation skills. Your goal is to accelerate the adoption of Slack with Enterprise customers by ensuring that our largest customers can take advantage of the benefits provided by Slack.

You’ll play a critical role in scoping, building and delivering relevant and compelling training for Enterprise customers across a broad range of users, teams, and geographies aligned to the customer’s specific needs and in a variety of learning situations (online, classroom, 1-1 and train the trainer).

Responsibilities

  • Assist discovery procedures with Enterprise customers to scope learning needs
  • Design custom curriculum that employs brain-friendly instructional strategies for people in large organizations
    Deliver learning experiences for a variety of audiences, including enterprise customers
  • Continuously improve all training programs and develop new offerings

Qualifications

  • You’re confident, and you easily build relationships when conducting learning experiences.
  • You’re a strong and exacting instructional designer. You know which protocols to use to ensure that people learn effectively.
  • You are also a discerning editor. You know exactly how to make a learning experience as short as possible. Who wants to attend long, boring meetings?!
  • You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.
  • You possess a strong sense of urgency in driving projects to completion.
  • You know when something is over your head and aren’t afraid to ask for help.

Meet Some of Slack's Employees

Duretti H.

Senior Engineer Integrations

Duretti creates code and corrects bugs for the back-end of Slack’s website and mobile applications. She and her team work hard to keep Slack constantly functioning and up-to-date with new and exciting features.

Heather M.

Regional Manager, Vancouver Customer Experience

It's Heather's job to keep slack users happy. She and her Customer Experience Team make sure users have all the tools and support they need to streamline communication.


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