Enterprise Account Executive

We are looking for an Enterprise Account Executive to join our sales team and focus on enterprise customers in Japan. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same. You will be responsible for driving sales opportunities with prospective customers as well as expanding business within existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You'll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you're an established sales professional with a proven track record in helping customers achieve lofty goals, we should talk!

Responsibilities

  • Own the full sales cycle from lead to close
  • Establish lasting relationships with senior executives and decision-makers
  • Help educate customers on the value of Slack throughout their adoption cycle
  • Build Slack awareness at all levels of an organization
  • Identify customer needs to ensure customer success with special emphasis on signup, upgrade, and renewal
  • Collaborate with other members of the sales team (solutions engineers, customer success managers, leadership, etc.) to build strategic adoption plans for customers
  • Prepare and educate customers on new features and releases
  • Monitor and identify adoption and utilization trends
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Handle all customer communication and organize/escalate issues appropriately including: billing, legal, security, and technical inquiries
  • Drive revenue through proactive outreach to key accounts

Requirements

  • You are fluent in both Japanese and English
  • You have excellent written and verbal communication skills in both languages
  • You have 8+ years of software sales experience, preferably in SaaS
  • You are a self-motivated teammate that can act independently
  • Experience presenting to senior managers and the C-Suite
  • You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
  • You have a consistent track record of identifying customer needs and successfully implementing solutions
  • You are flexible, adaptive, and resilient 
  • You have a post-secondary degree, or equivalent experience
  • Some travel required
  • This is a contract position, requiring eligibility for employment in Japan

Meet Some of Slack's Employees

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Duretti creates code and corrects bugs for the back-end of Slack’s website and mobile applications. She and her team work hard to keep Slack constantly functioning and up-to-date with new and exciting features.

Heather M.

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It's Heather's job to keep slack users happy. She and her Customer Experience Team make sure users have all the tools and support they need to streamline communication.


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