Customer Marketing Manager

Slack is hiring a customer marketing manager to create programs that make Slack’s customers successful. The responsibilities for this role include: organizing customer advisory boards, managing client reference programs, and running customer-facing marketing campaigns. The ideal candidate for this role enjoys building programs that both inspire potential customers and educate current ones.


  • Work closely with sales to build, maintain, and grow customer advocacy programs
  • Tell the stories of Slack’s customers and use them for marketing, communications, and sales initiatives
  • Develop customer lifecycle campaigns that educate customers about the value of Slack and how to use our product to meet their needs
  • Build a customer success toolkit to train and onboard new customers
  • Measure and iterate customer marketing efforts across the entire sales funnel


  • 7+ years of customer marketing; seasoned track record of marketing to SaaS customers
  • Experience working cross-functionally, particularly with Sales
  • An inclination toward measurement; understanding of analytics and CRM tools  
  • A love for storytelling in a simple, thoughtful, and visual manner
  • An appreciation for the details



Meet Some of Slack's Employees

Duretti H.

Senior Engineer Integrations

Duretti creates code and corrects bugs for the back-end of Slack’s website and mobile applications. She and her team work hard to keep Slack constantly functioning and up-to-date with new and exciting features.

Heather M.

Regional Manager, Vancouver Customer Experience

It's Heather's job to keep slack users happy. She and her Customer Experience Team make sure users have all the tools and support they need to streamline communication.

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