Change Management Lead

An integral part of the Sales and Customer Success team, Change Management Leads work with our largest and most strategic customers to prepare people for change, maximize product adoption, and elevate the maturity of Slack usage across the Enterprise. They conduct detailed user interviews and change readiness assessments that provide the foundation for the launch plan and sequencing. They also work with the customer to ensure flawless execution and quantifiable results.

Change Management Leads work in cross-functional teams with Account Executives, Engagement Managers, Solution Architects and others to deploy Slack to large enterprises. They focus on people-related tasks, enabling teams to launch Slack successfully, adopt it widely and realize business value from Slack.


  • Working with executive sponsors to develop and articulate the vision and strategy
  • Conducting detailed stakeholder analysis to map user support and resistance
  • Building implementation plans to maximize commitment and minimize resistance to change
  • Identifying blockers and building mitigation strategies
  • Facilitating workshops to identify compelling use cases
  • Creating training and communication plans
  • Tracking change readiness, program participation, product adoption and usage maturity
  • Enabling support functions to serve the business and rapidly move into operational success


  • 5+ years change management experience (preferably in a SaaS Software environment)
  • Excellent consultative and communication skills
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Strong communication and interpersonal skills
  • Proven experience building strong internal and external relationships
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s Degree

Meet Some of Slack's Employees

Duretti H.

Senior Engineer Integrations

Duretti creates code and corrects bugs for the back-end of Slack’s website and mobile applications. She and her team work hard to keep Slack constantly functioning and up-to-date with new and exciting features.

Merci G.

Group Product Manager, Growth

It’s Merci’s job to quickly and efficiently move Slack projects forward. She collaborates with the Design and Engineering Teams to plan out new and exciting products and make sure they get coded to fruition.

Back to top