Business Systems Analyst

    • Pune, India

Business Systems Analyst (Marketing)

Slack is looking for a Business Systems Analyst to join its growing Go-To-Market (GTM) BizTech Team, that will provide systems support to the members of our Marketing organizations. Using strong functional/business expertise and technical proficiencies, this team member will provide support to business users, in addition to participating in projects and initiatives that will enable and facilitate the continued growth of Slack. You have a background in Marketing technologies, shown success in administering numerous SaaS products, and a demonstrable ability to develop solutions for complex business problems.

Job Responsibilities

  • Efficiently and effectively support our internal end users via inbound requests related to the systems and products that GTM BizTech supports
  • Resolve technical issues and implement solutions in Salesforce Marketing Cloud alongside associated systems that support Slack’s business and internal processes
  • Build custom reports, report types, and dynamic dashboards to drive data driven decisions
  • Work with business partners to identify inefficiencies, review operational procedures, and craft, document, and implement scalable solutions that adhere to team policies to improve Slack's internal user experiences and drive GTM growth
  • Lead new system implementations, process changes, and data migrations that drive key business objectives and metrics
  • Review upcoming Salesforce Marketing Cloud release features as well as other integrated applications and provide recommendations to enhance efficiency and productivity

Basic Qualifications

  • Creative problem solver with an eagerness to learn new technologies
  • Adaptable and trustworthy communicator who can foster interpersonal relationships across technical and non-technical staff of varying seniority levels.
  • Ability to manage multiple tasks and systems implementations simultaneously of varying size, time, and complexity
  • 3-5 years experience with Salesforce Marketing Cloud

Preferred Qualifications

  • Bachelor’s Degree (Management Information Systems or Computer Science is a plus)
  • Experience with marketing automation tools such as Pardot, Marketo, Eloqua
  • Experience with marketing solutions such as Drift, On24, Highspot, SplashThat, CVENT
  • Salesforce Marketing Cloud Administrator, Marketing Cloud Developer, Marketing Cloud Consultant, Email Specialist certified
  • Experience with general SaaS landscape including sales engagement, data enrichment, CPQ, and Salesforce managed packages


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