Account Executive, SMB

We are looking for an Account Executive to join our Sales team and focus on our SMB* customers. This segment represents a huge opportunity for Slack and we want someone who is eager to do the best work of their lives while supporting others in doing the same.

You will be responsible for driving the sales process with prospective customers as well as expansion within existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You’ll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us! We’re nice.

* SMB (mainly companies with 101-500 employees)

Responsibilities

  • Manage multiple customers simultaneously at all stages of the opportunity through to deal closure
  • Build new pipeline through proactive outreach to existing users and target accounts
  • Educate customers on the value of Slack in a thoughtful way
  • Provide recommendations based on a customer’s business needs and usage patterns
  • Handle inbound customer communication and organize/escalate issues appropriately including: billing, legal, security, and technical inquiries
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Requirements

  • 3+ years relevant work experience in a sales or account management role, preferably in SaaS
  • You are competitive and driven to achieve goals
  • You are articulate and poised with a clear and concise spoken and written communication style
  • You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
  • You have a consistent track record of identifying customer needs and successfully closing business to achieve monthly and quarterly targets
  • You are flexible, adaptive, and resilient
  • You have a post-secondary degree

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