Account Executive, Small Medium Business

Slack is more than just a tech company. We are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack Values are woven into the fabric of all we do.

We are looking for an Account Executive to join our Sales team and focus on our Small Medium Business customers. This segment represents a huge opportunity for Slack. We seek outstanding people eager to do excellent work while supporting others in doing the same! Responsible for evangelizing Slack and how people work for new and existing customers to drive the sales process with prospective customers as well as the expansion of existing accounts. We are a customer-centric team that is passionate about the development of trusted relationships across our customer base. You will work closely with customers to understand their business objectives and act as their trusted guide enable our customers to work in new ways. If you enjoy working with customers from a variety of industries in a rapidly changing environment, come and join us! We’re nice.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing

  • Educate customers on the value of Slack in a thoughtful way
  • Provide recommendations based on a customer’s business needs and usage patterns
  • Lead multiple customers simultaneously at various stages of the Slack buying cycle
  • Drive revenue through proactive outreach to existing customers
  • Balance inbound customer communication and prioritize/raise issues appropriately including billing, legal, security, and technical inquiries
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas

What you should have

  • 2+ years of sales or meaningful prospecting experience, preferably in SaaS
  • You are ambitious and driven to achieve goals
  • Articulate and poised with a clear and concise spoken and written communication style
  • You take an active interest in opportunities to increase customer happiness and deepen customer relationships
  • You have a proven track record of identifying customer needs and successfully implementing solutions
  • You are flexible, adaptive, and resilient

 


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