Sinclair Broadcast Group

Service Desk Technician

3 weeks agoHunt Valley, MD

Sinclair Broadcast Group is looking for a Service Desk Technician. This individual is responsible for providing workplace technology support for corporate employees and TV stations.


  • Analyze and manage account termination processes
  • Provide courteous and timely response to calls and requests for support
  • Utilize ServiceNow to log, update and manage incidents and service requests
  • Provide support for common business applications such as Microsoft Office Products (O365), Citrix, Web browsers, Symantec Antivirus, and Oracle
  • Image, configure and deploy PC and Mac computers
  • Perform Account Management functions utilizing Active Directory
  • Install software and applications
  • Adhere to established processes and procedures
  • Strong communications skills and pleasant phone demeanor are essential
  • Ability to multi-task between processing tickets, various project work, and working with equipment
  • Assist with computer moves at HQ and other nearby SBG offices
Experience & Skills Required:
  • 5+ years of technology experience, preferably in a fast-paced environment
  • Windows Workstation OS 7 and 10
  • Active Directory Users & Computers
  • Maintaining and upgrading computers utilizing SCCM
  • Providing user support on the phone and in person
  • Installing software and applications
  • Removal of viruses and malware
  • Familiar with ServiceNow or similar help desk ticketing systems
  • Mac experience a plus
  • Self-Motivated and able to work with minimal supervision
  • High school diploma or GED
Sinclair Broadcast Group is proud to be an equal opportunity employer and a drug free workplace!

About Us
Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. In addition, we have affiliations with all of the major broadcast networks, own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. We're at the forefront of NextGen technology, enabling innovative new ways to engage with broadcast content like never before. We also recently launched a free TV streaming service called STIRR. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!

About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.

Client-provided location(s): Cockeysville, MD, USA
Job ID: sinclair-8751

Perks and Benefits

  • Health and Wellness
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Wellness Program
    • Mental Health Benefits
  • Parental Benefits and Childcare
    • Adoption Assistance Program
    • Family Support Resources
    • Fertility Benefits
    • Paid Family Leave
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks
    • Snacks
    • Holiday Events
    • Company Outings
  • Vacation and Time Off
    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development
    • Leadership Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it's like to work at Sinclair Broadcast Group.