Junior Account Manager

We’re growing quickly and want to ensure best-in-class service to our merchant clients. We’re looking

for a smart and motivated Junior Account Manager that understands the challenges SMBs face and is

passionate about helping them reach their marketing goals. You’ll be the first point of contact for our

clients and responsible for helping our merchants get the most from our software.

We are looking for someone that can ‘wow’ our clients on all levels:

• Provide outstanding client service by phone and email for account set up, product expertise and

general account questions

• Identify common issues while finding quick and effective resolutions

• Assist merchants with account set up and attachment, handle inbound requests to the general

support line, and handle first level email requests

• Collaborate across all departments including sales, product, and marketing to ensure a

consistently great merchant experience

• Research and develop best practices and guidelines that will inform others involved in Customer

• Build value through marketing and SMB expertise

Experience

• A degree from a top-tier College or University

• 0-2 years of Account Management or customer service experience

• Ability to thrive in a fast-paced, start-up environment

• Exceptional writing and phone skills

• Self-motivated and always looking for improvement opportunities

• Competitive and driven to continuously out perform

Come ready to prove that:

• You care about small business

• You bring energy and you are always improving

• You have some customer facing experience

• You can multi-task while maintaining high-quality work

• You are a team player who communicates effectively

• You want to work towards both team and individual goals

• You want to advance your career and learn something new every day

We offer:

• An early stage company in the midst of tremendous sustained growth across 40 US metro

markets

• A base salary, competitive bonus structure, incredible benefits and Series B equity

• New laptop, coffee, soda, snacks, Wednesday breakfast, a kegerator filled with your choice of

beer, a ping pong table, and an incredible team that wins!


Meet Some of Signpost's Employees

Sarah A.

Software Engineer

Sarah translates technical specifications from product data into smart and simplified automated marketing systems, helping small business owners connect and communicate with consumers.

Julia P.

Automated Marketing

Julia manages Signpost's many merchant marketing campaigns. She strategizes solutions and monitors performance and top trends to attract consumers and drive business up for Signpost's clients.


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