Desktop Support Technician

Signpost is an AI Marketing platform that gives local businesses the power to effortlessly build and manage customer relationships - a crucial ingredient for success that’s traditionally been beyond their reach. Our technology automatically builds customer profiles and then uses this data to drive new customer conversion and promote loyalty, reviews, and referrals from existing customers. We empower local businesses by delivering measurable results while saving valuable time.

As an IT Support Technician, you will be the primary point of contact for all local and remote IT needs. This ranges from supporting software and hardware issues to maintaining our local and cloud networks. This role comes with a great deal of autonomy; the expectation is that you’re a self-motivated professional that’s eager to help others while developing your own technical skills. Specific responsibilities and traits include:

  • You’re a passionate technologist that’s self-motivated and loves helping people
  • Assure continuity of the systems for all users while helping with any software/hardware issues that may arise
  • Be able to run and clear the queue of our ticketing system
  • Clear and concise communication with the IT team and local users
  • Bring new ideas to the table that you want to take ownership of
  • Excellent customer support skills & experience
  • Be reliable and on time
  • Stay in touch with the latest developments in IT
  • Be willing and able to understand when work outside of business hours is needed, and execute
  • Meets physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving

Qualifications:

  • Coworkers love you! Being personable and understanding of non-techies is important.
  • 2+ years of experience providing network and technology support for a SaaS startup highly desired
  • Zendesk or similar ticketing system experience a plus
  • Sonicwall/VPN administration experience highly desired
  • Technical training, education, or equivalent experience in the field
  • Must be able to execute network and cloud based application administration
  • G-Suite/Google Apps experience a plus
  • Must be able to perform Windows and Mac OS imaging, support, and maintenance
  • Excellent time management skills
  • Ability to adapt quickly to the needs of a startup environment

Meet Some of Signpost's Employees

Sarah A.

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Sarah translates technical specifications from product data into smart and simplified automated marketing systems, helping small business owners connect and communicate with consumers.

Julia P.

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Julia manages Signpost's many merchant marketing campaigns. She strategizes solutions and monitors performance and top trends to attract consumers and drive business up for Signpost's clients.


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