Field Service Engineer
Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations.
Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world.
We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020. We learn through disruptive challenges and our performance is powered through our diverse teams. Our Philips products, Interact connected lighting systems, and data-enabled services transform people's lives in homes, buildings, and public spaces.
We define the meaning of light...join us to #findyourmeaning @ Signify!
Together we can...
- Ensure timely and qualitative (on-site) execution of services that provide the customer with a positive customer experience.
- Ensure timely and correct solving of complaints, inquiries and requests related to technical product related topics. Executes recall activities.
- Analyze & solve complaints, on or off-site. Drives root cause analysis and preventive action.
- Keeps customers proactively informed and flags patterns of complaints towards management.
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